Administration Support - Patient Information Centre
Job Description
Mō tēnei tūranga mahi | About this role
Whakatane or Tauranga Hospital
- Permanent Part-time – 24 hours per week Monday, Tuesday, Thursday and Friday
- Strong administrative and relationship building skills required.
- Subsidised onsite hospital gym + staff carpark
Join Health New Zealand | Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it.
He Kōrero mō te tūranga - About the Role
We are currently seeking a Patient Information Centre Administration Support based at either Whakatane or Tauranga Hospital. This is a permanent part-time position working 24 hours per week – Monday, Wednesday, and Friday.
The purpose of this position is to ensure the patient information centre provides excellent customer services for all patients, their families, primary care health professions and all other consumers of Hauora a Toi Bay of Plenty by promoting a ‘one stop shop' for patients requiring information across all services.
This includes continual developing and improvement of processes to ensure that timely resolutions or escalation of patient queries; appointment coordination and rescheduling of appointments where appropriate are completed in a timely patient-centred manner.
He korero mōu - About You
To be successful in this position it is essential for you to have a high level of customer service and interpersonal skills. You will have strong administrative and organisational capabilities and the ability to use discretion, judgement, and initiative to find solutions to problems.
We are looking for someone with a positive attitude who enjoys building strong relationships with stakeholders. You will have proven time management skills, high attention to detail and good knowledge of patient information systems and medical terminology.
If you are looking for an opportunity to contribute and make a difference, please apply online now!
Mō Tātou – About Us
Situated in the sunny eastern coast of New Zealand's North Island, the Bay of Plenty really is just that, offering vast golden sand beaches, bush clad mountains, lush farmlands and more. Its pleasant climate means that the area has become a favourite for holiday makers, retirees and those looking for a different lifestyle outside of the main cities.
Health New Zealand | Te Whatu Ora, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne. We serve a population of approximately 308,000 for the major population centres of Tauranga, Katikati, Te Puke, Whakatāne, Kawerau and Ōpōtiki. Hauora a Toi Bay of Plenty is one of the Bay of Plenty's largest employers with over 4500 staff.
Ko o tatou painga – Our Benefits
- In-house career development
- Flexible working practices (e.g. we support work life balance and flexible work arrangements whenever possible)
- Highly rewarding role and opportunity to make a difference!
- Subsidised hospital gym membership & wellbeing programme
- Free onsite staff parking
- Free flu vaccination
- Discounts (with local businesses)
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai - Our commitment to equity, diversity and inclusion
Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.
At Health New Zealand | Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People.
Tō tūranga i roto i Te Whatu Ora - Your place in Te Whatu Ora
When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
Me pēhea te tuku tono - How to Apply
To view the position description and to apply for this role please visit Te Whatu Ora – Health New Zealand Hauora a Toi Bay of Plenty website https://recruitment.bopdhb.govt.nz/vacancies/005004458
For tracking and reporting purposes, all applications must be submitted through our online career's portal. For additional information or to arrange a confidential chat, contact Jane Lyle, Team Leader, Support Net on 027 253 1399.
Children's Act 2014
Due to this position having contact with children and Te Whatu Ora Hauora a Toi Bay of Plenty commitment to child protection, you will be subject to ‘safety checks' under the Children's Act at the time of hire and thereafter as per the relevant legislation.