Administrator Housing Support - Napier

Mō tēnei tūranga mahi | About this role

• We have rare part-time (20hrs pw) opportunity for you to take ownership of administrative responsibilities and supporting the Housing Support teams in the East Coast North Island region?
• If you're looking for a fast paced, varied role where no 2 days are the same - read on!
• Part-time permanent opportunities in our Napier office with a salary of $66,834 + 5 weeks' annual leave.

Te Whiwhinga mahi - Our Opportunity:

As an Administrator Housing Support, you'll play a key role in providing efficient and proactive administrative services to ensure our offices run smoothly. This could involve keeping our teams fully stocked with stationary, collating documents for tribunal matters, through to reporting and document storage/filing.

You'll be the first point of contact for customers visiting our office, and will deal with customer communications and queries, as well as providing internal administrative support and coordination across our local office.

Ngā pūmanawatanga ōu - What you will bring

• Meet and greet customers or whānau when they arrive to the Kāinga Ora office.
• Support the effective running of the site office/s including office facilities to ensure a safe, efficient work environment.
• Complete a range of administrative activities critical to the support of site operations such as supporting planning and delivery of events, records management, printing, scanning etc.
• Manage emails to the group mailboxes - to ensure a timely response (or escalation when needed).
• Work alongside the Housing and Wellbeing Support Team to provide support in areas such as:
  • Contacting customers
  • Completing financial tasks (e.g., raise and amend purchase orders, receipt invoices and Flexipurchase administration as required)
  • Lodgement and management of mediation applications with MBIE including regular monitoring and maintenance of the Tenancy Tribunal tracking spreadsheet as required.
  • Assisting with preparation of sign-up documents
  • Scheduling customer meetings.
• Capture and maintain customer records in a consistent and timely manner in the appropriate internal system, aligned to Kāinga Ora guidelines and standards.
• Provide training and peer-support to other Administrators.

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.

If you have any questions, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz

Applications close at 5.00pm on Sunday 17 November 2024

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.