Job Description
Equipment Hiring Coordinator | Customer Services champion required for immediate start - Fulltime permanent role - Mon to Fri - Based in East Tamaki
Company:
This company operates within the construction industry and is proudly kiwi-owned and employs over 400+ people throughout their many NZ branches.
They are well-established and have been assisting their customers for 40 to 50 years. This is a newly created permanent fulltime role based in their East Tamaki site. In this office there is a team of 6 including this role. This role reports directly into the General Manager.
This company operates within the construction industry and is proudly kiwi-owned and employs over 400+ people throughout their many NZ branches.
They are well-established and have been assisting their customers for 40 to 50 years. This is a newly created permanent fulltime role based in their East Tamaki site. In this office there is a team of 6 including this role. This role reports directly into the General Manager.
The Role:
- Newly created Customer focused role
- Provide top notch customer services support internally & externally
- This includes phone, email & face-to-face customer services support
- Utilise an online booking system to hire out equipment
- Coordinate transport and logistics
- Ensure trucks with hire equipment get from A to B and back
- Coordinate deliveries and pickups of hire equipment
- Deal with "walk-in" customers coming in to hire equipment
- Assist with general admin to support business operations eg payroll admin support, office supplies orders
- Own the hire/rental cycle from start (initial inquiry) to finish (offsite hire)
- You'll be the first point of contact for customers
- Fleet management which includes cars, trucks & hire equipment
- Systems used in this role include BambooHR (HRIS), Quipli, Lucidity, Navman (training will be given in all systems)
- Permanent Full time role
- 42.5 hours per week
- Mondays to Fridays
- Based 100% in office
- East Tamaki
- Immediate start required as this role is newly created
- Onsite parking
- Passionate about Customer Services
- Always put the customer first
- Ideally have a logistics / operations / or dispatch background
- Tech savvy to be able to learn and use multiple systems with ease
- Worked in hire pool similar role doing contracts arranging by phone or email or walk ins getting them the machines they need
- Very hands-on/ supportive General Manager who sets a great example
- "Can-do" attitude
- Ability to think on your feet
What You’ll Get:
- If you love working in a small friendly team this will be a great opportunity for you
- Plenty of Onsite parking
- Full Training provided
- Great team culture where everyone is happy to roll their sleeves up and pitch in to help each other
- Very hands on/supportive General Manager
Next steps
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A bit about Toni, who's recruiting this role
Being the eldest of 9 siblings, I naturally fall into and love the role of nurturer and mentor and I certainly know how to roll with the punches and have a good laugh. Outside whanau and mahi, my happy place is the African continent, searching for new adventures and wild animals.
#SCR-toni-johnson