2 x Housing Support Manager (17 months fixed term & Permanant opportunity)

Mō tēnei tūranga mahi | About this role

• Do you excel in a dynamic, fast-paced environment and seek for opportunity to make a meaningful difference in the lives of individuals and families? If so, we'd love to hear from you
• 1 x permanent opportunity based in Rotorua; 1 x 17-month fixed term position based in Whakatane 
• Annual salary of $82,594 (pro rata) + 5 weeks of annual leave and a robust benefits package

Te Whiwhinga Mahi | Our opportunity

As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our high and complex needs customers and manage some disruptive behaviour situations as well. You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau.

You will also be required to work with our tenants on rent arrears and debt collection/recovery.

Ngā pūmanawatanga ōu - What you will bring

• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• Experience in tenancy, emergency or social housing space will be preferred.
• Added advantage if you have knowledge of Residential Tenancy Act.
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the local area, you will have a current, clean and full NZ driver's license (pool vehicle provided).

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz 

Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

If you have any questions or would like to know more about the opportunity, please email jae.zhao@kaingaora.govt.nz

Applications close by 23.55pm on Wednesday 11 Dec 2024.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.