Job Description
Mō tēnei tūranga mahi | About this role
- Are you looking for a varied role taking ownership of administrative responsibilities and supporting the team
- If you feel your communication and relationship building skills are second to none - read on!
- Full-time, fixed term/secondment opportunity in our New Plymouth office with salary of $66,834 + 5 weeks' annual leave (pro-rata)
Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role
As a Administrator Housing Support, you'll play a key role in providing efficient and proactive administrative services to ensure our offices run smoothly.
You will work alongside and support a dedicated team of customer-facing roles, to ensure our people and customers are supported and set-up for success.
You'll be the first point of contact for customers visiting our office, and will deal with customer communications and queries, as well as providing internal administrative support and coordination across our local office.
This role is a fixed term/secondment through to the end of February 2025
Ngā pūmanawatanga ōu - What you will bring
- Meet and greet customers or whānau when they arrive to the Kāinga Ora office.
- Support the effective running of the site office/s including office facilities to ensure a safe, efficient work environment.
- Complete a range of administrative activities critical to the support of site operations such as supporting planning and delivery of events, records management, printing, scanning etc.
- Manage emails to the group mailboxes - to ensure a timely response (or escalation when needed).
- Work alongside the Housing and Wellbeing Support Team to provide support in areas such as:
- Contacting customers
- Completing financial tasks (e.g., raise and amend purchase orders, receipt invoices and Flexipurchase administration as required)
- Lodgement and management of mediation applications with MBIE including regular monitoring and maintenance of the Tenancy Tribunal tracking spreadsheet as required.
- Assisting with preparation of sign-up documents
- Scheduling customer meetings.
- Capture and maintain customer records in a consistent and timely manner in the appropriate internal system, aligned to Kāinga Ora guidelines and standards.
- Provide training and peer-support to other Administrators.
Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold
Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.
If you have any questions, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz
Applications close at 5.00pm on Wednesday 20 November 2024
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.