Job Description
Mō tēnei tūranga mahi | About this role
- Do you already have developed stakeholder relationships to enable you to advise and support our customer's needs?
- Discover a truly rewarding career supporting our whānau to live well in their home and community.
- Full-time, permanent role at $112,375 salary + 5 weeks' annual leave + free insurances
Te Whiwhinga mahi - Our opportunity
As an Advisor Wellbeing Support, you will be the trusted advisor providing practical leadership, expertise, and advice across our customer-facing teams, to enable them to better support our customers and their whānau to live with dignity, stability and a degree of independence.
You'll have an in-depth understanding and solid relationships with key internal and external stakeholders, including local agencies, support service providers, hapū, iwi, community representatives and the broader community, and you'll leverage these networks to navigate our customer-facing teams to the support providers and agencies that our/their customers need.
Your day could range from setting up and leading hui's with GP's, external agencies and our customers, to advising our housing teams on how to handle certain situations involving family harm, disruptive neighbours or hoarding.
Ngā pūmanawatanga ōu - What you will bring:
- Understanding of the social services environment and the complexity of pressures that can impact on our people.
- Advanced networking skills to develop collaborative relationships and engage with external agencies, support service providers and the broader community. Demonstrate excellent influencing and negotiation skills and the ability to lead / advocate collaboration to achieve key goals / outcomes.
- Ability to mentor colleagues to build understanding and skills to support customer wellbeing, including defining role boundaries regarding individual wellbeing cases. Ability to provide coaching for Housing Support Manager and Advisor Placement as they support customers with the move, connecting and referring to support services and emerging complex wellbeing needs.
- Extensive experience in deescalating highly emotional situations and conversations.
- Ability to problem solve and understand the reasons behind customer issues to identify root cause.
- Demonstrated experience in managing complex caseloads.
- Current and full New Zealand driver's licence.
Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
Manaakitanga - People at the Heart
Mahi Tahi - Better Together
Whanake - Be Bold
Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.
If you have any questions, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz
Applications close at 5.00pm on Sunday 17 November 2024
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.