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Application Support Engineer
Job Description
- Perm role
- CBD office
- Healthcare experience is advantageous
As one of New Zealand’s largest private provider of healthcare, our client is a trusted brand that positions themselves to amplify the delivery of healthcare services like no other.
About the role:
The Application Support Engineer role is responsible for delivering effective and timely application support, improving applications, data, and processes to ensure business outcomes and stakeholder needs are delivered swiftly and effectively. Primarily, the role focuses on providing technical leadership for a range of deliverables across systems administration, application maintenance/lifecycle, L2/L3 support, projects, UAT, test automation, and continual service improvement-related activities.
You will provide technical and functional support to customers and stakeholders and will highly engage with our vendors. You will become the subject matter expert (SME) and will be involved in projects and enhancements that will require coordination, testing, and implementation.
You will participate in after-hours implementations for any upgrade or enhancement and an on-call roster to provide assistance to level 1 support.
General Role Duties:
- Product & Application Support and Administration: Providing timely operational support and maintenance of existing business applications.
- Product and Application Development: Testing releases, upgrades, and enhancements to existing and new applications.
- Portfolio and Value Improvement: Identifying opportunities for automation or other ways of improving customer experience or adding value to the business.
- Customer Centricity: Supporting the Service Desk Team to provide effective First Call Resolution by preparing relevant materials, training, awareness, and FAQs.
Role Requirements:
- At least 5 years of experience in application development, application support, and maintenance roles, preferably in support of customer-facing systems and business processes.
- Knowledge of ITIL and associated Service Management best practices and Project methodologies, and experience in hospital systems or health sector environments is desirable.
- Scripting in SQL
- A tertiary level qualification in a relevant field.
Applicants must be located in Auckland with the right to work. Our client cannot sponsor.
If you are ready for your next challenge and meet the requirements above, please apply via the prompts and Paula Rae Broussard will be in touch to discuss your application - paula@momentum.co.nz