Booking Clerk Team Leader

Mō tēnei tūranga mahi | About this role

• Waikato Hospital
• Permanent Position, Full time
• Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We are seeking an experienced Booking Clerk Team Leader to join our Chronic Conditions services here at Waikato Hospital.

As a successful Booking Clerk Team Leader you will play a key role in improving systems and contribute to developing a cohesive and effective team.

Day to day you will be providing coordination and management of the administration teams providing administrative assistance to the management team including production of reports, correspondence and other administrative functions. This is an interesting and varied role and you will be working with a multidisciplinary team, providing support to the clinical teams and having some visitor and patient interaction.

This is a full FTE (40 hours per week), permanent position where you will work Monday to Friday, mainly between 8:00 and 16:30 (please note these hours are subject to change). 

Key responsibilities of the role:

• Accountable for day to day leadership and daily operational management of the team
• Monitoring daily work flows and supporting the team to ensure operational targets are being met and daily tasks are co-ordinated, completed and understood.
• Recruitment, orientation, performance management, development and mentoring of team members.
• Working with medical teams to ensure rosters for the senior and junior medical teams are finalized and updating these on the rostering system (WhoIsOn)
• Ensuring that the general administrative matters required within medical services are completed including timesheets, leave notification, rostering support and expense claims.

About the Team/Service/ Location

The Chronic Conditions services include Renal Medicine, Rheumatology, Diabetes, and Endocrinology Services. All services are committed to provide the best care and outcomes for people living with chronic conditions. Our services are led by multidisciplinary clinical teams consisting of doctors, nurses and allied health professionals.

About you

We are looking for a motivated and enthusiastic team leader with:

• Previous experience leading a team and/or proven experience in similar senior administration roles.
• Previous experience or exposure to the health environment (desirable)
• Organised and have excellent attention to detail
• Highly competent in computer literacy
• Excellent communication skills
• Have an ability to use initiative and be proactive in problem solving skills
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• Experience in upholding Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings.

 Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Click here to view the position description.

How to Apply

Please click ‘Apply online’ or apply via our Waikato Careers Website by clicking here All applications must be submitted through our online careers portal before 11:59pm on 4 March 2025. If you have any questions about the role, please contact Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.