Job Description
Mō tēnei tūranga mahi | About this role
Location: Wellington Regional Hospital and Hutt Hospital
Contract: 12 months fixed-term, full-time
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the Role
The Call Centre is one of the hubs located within the Patient Administration Service (PAS). As a Call Centre Operator, you will be the first point of contact for all callers to the hospital, whether internal or external.
The Call Centre Operators manage all incoming calls, patient enquires, paging, 777, duress alarms, Doctors rosters, swipe cards and technical enquires. They form an integral part of the wider Patient Administration Services and work closely with clinical and non-clinical staff in all areas to ensure the patient experience exceeds expectations, undertaking various other administration tasks that support to organise day to day activities.
About the Team
Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of being part of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. Our Call Centre is part of the wider Outpatient Administration Teams.
Our team also provides quality, customer focused telephone service to external and internal customers, patients, relatives. We also work closely with Emergency Management to manage communication and co-ordination during emergencies. We operate on a rostered and rotating basis covering 24 hours, 7 days per week across both sites Wellington and Hutt Valley.
About you
- Can commit to 8 weeks full time training covering 24/7 shifts
- Previous experience in a call centre environment 24/7 cover rostering and rotating
- Ability to take ownership accountability and responsibility for the role.
- Ability to maintain patient and office confidentiality in line with the Privacy Act
- Good computer skills along with excellent verbal and written communication
- Customer focused attitude
- Able to multitask and work in a fast paced environment
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is - the weaving of wellness - . We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicity, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
How to Apply
To apply please click - apply now. - All applications must be submitted through our online careers - portal by 22nd April. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.