Job Description
Mō tēnei tūranga mahi | About this role
Case Compliance Coordinator – Fixed Term 12 months
Real Estate Authority (REA)
The REA is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers and promote public confidence in the performance of real estate agency work.
REA is a high performing respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to supporting high standards of conduct in the profession and protecting consumer interests. We strive to understand and serve the needs of New Zealand's diverse communities in all of our work.
REA offers a diverse and inclusive work environment. We welcome people who bring a range of perspectives, skills and experience including those who may bring a Māori and Pacific Peoples perspective.
The role
This position supports and helps coordinate the Complaints Assessment Committees (CAC) who consider serious complaints against real estate professionals. This is an ideal introduction to a modern regulatory environment. You'll be:
- Coordinating the end-to-end processes of complaints about real estate agents
- Providing administration support to Complaints Assessment Committees
- Keeping parties up to date with the progress of their complaints
- Working in a small team of 4 and alongside a team of investigators
- Working with people from across New Zealand's diverse communities.
About you
We're looking for someone who is passionate about providing great customer service and has fantastic organisational skills. Our workload is varied, so it's important you're able to prioritise tasks and communicate clearly with your teammates, and parties to your cases.
A university qualification or relevant work experience is desirable to help you to quickly gain knowledge of the Real Estate Agents Act 2008 and related regulations.
An understanding of legal, regulatory or compliance functions would be an advantage but is not essential.
Benefits
REA's people are welcoming, collaborative and committed to making a difference for New Zealand. You can expect rewarding and complex work in a sector that is critical to New Zealand. A central Wellington CBD location, commitment to staff professional development, and an active social club are some of the benefits of joining the REA team.
We encourage you to apply even if you feel you don't meet all of the selection criteria so we can consider your suitability for the role or other suitable opportunities at REA.
Please let us know if you have any specific access needs to allow you to participate in our recruitment process.
Apply now!
This is an exciting opportunity work in a dynamic team and support diverse New Zealanders to achieve good outcomes in the real estate sector.
For more information contact Jessica McMillan on 027 571 9806 or email recruitment@rea.govt.nz. To apply, complete the application form and submit with your CV. Applications close on Monday 25 November 2024
Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.