Case Facilitator - Wellington

Mō tēnei tūranga mahi | About this role

Case Facilitator – Wellington – Fixed term

• Be part of an organisation dedicated to helping our communities
• Fixed term opportunity until December 2025 with flexibility to suit you!
• Salary range $83,155 - $92,394 (pro rata), actual salary dependent on skills and experience

Use your experience in complaints management in a a high functioning Employment Relations team.

Mō tēnei tūranga - About the role:

As one of two Case Facilitators, this position will handle a portfolio of complaints from across the organisation, liaise with our third-party provider, and support administrative processes to ensure a smooth process through to case completion. You will investigate and compile reporting while maintaining confidentiality.

This is a fixed term position through until 1 December 2025.

Whilst we are looking for someone full time, we would also be open to considering someone working part time if they have the right skills and experience. For part time hours, the salary and accrued leave will be pro-rated accordingly.

Ko tāu nā i tēnei tūranga - What you'll bring to the role:

Hit the ground running in this fixed term position using your previous experience in complaints management, preferably with experience working with a third-party provider. You will be a self-starter with a strong level of empathy for the people you will be working with. 

To be successful in this role, we'd expect you will have:

• Proven experience in a complaints management position
• Experience in facilitating workflow management
• Sound experience in gathering, researching, analysing and evaluating information
• Ability to establish and build strong working relationships with a range of people across different cultures, backgrounds and geographical locations

The salary range for this role is $83,155 - $92,394 (pro rata), dependent on skills and experience relevant to the role.

Ko wai mātou - Who are we? 

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing – Kia Tika
• We Serve and Support – Manaakitanga
• We Are Better Together – Whanaungatanga
• We Strive to Improve – Auahatanga

Ko te tono mai - How to apply:

Come join us - we are excited about the future of Fire and Emergency New Zealand, and we'd love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.

If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our FireJobs website. 

If you have any specific questions about this role please email nhqjobs@fireandemergency.nz

However please note, applications sent via email will not be accepted.

Applications close Monday 27^th January.

Please note: Eligibility to work in New Zealand is mandatory for this role.