Complex Discharge Coordinator

Mō tēnei tūranga mahi | About this role

Complex Discharge Coordinator

• Rotorua & Taupo Hospital
• 8am – 4.30pm Monday -Friday
• Permanent

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Complex Discharge Coordinator’s (CDC) primary role is to facilitate and coordinate safe and timely patient flow of complex patients from the point of acceptance into the hospital through to discharge. The role requires effective interdisciplinary communication and collaboration with patients, family/whānau, Te Whatu Ora Taranaki internal staff and external organisations.

The position will ensure that patients who are deemed complex in nature receive timely, coordinated and proactive clinical interventions and robust discharge planning in order to facilitate efficient and patient-centred discharges. The role will include coordination of patient care across the continuum from pre-hospital admission to discharge from hospital services.

The role will deliver and ensure a high quality, patient focussed service with a strong emphasis on efficient, high quality and cost-effective patient pathways, decreasing length of stay, optimal bed utilisation and effective discharging before 11am. The role requires a significant coordination component including facilitation of management plans and multidisciplinary meetings.

About you

You will be an experience competent nurse with:

• Registered Health Professional with current Annual Practicing Certificate
• Expert PDRP (or equivalent competency)
• Demonstrable understanding of and commitment to discharge planning and coordination
• Excellent interpersonal and ability to engage in effective communication
• Proven leadership & time management combined with adaptability and flexibility
• Ability to resolve conflict
• Ability to effectively engage and liaise with a multitude of internal and external service providers
• Excellent organisational skills regarding coordination of patient care.
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings.

About the Team/Service/ Location

This role requires an experienced nurse capable of coordination of patient flow, quality of patient pathways and discharges for complex patients. The Complex Care Coordinator role is critical to ensure excellent service provision. It is a a member of the Senior Nursing team, contributing to collaborative team work, and individual responsibility for generating and maintaining accurate data.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, fee flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

Know more about living and working at the Lakes district

Salary range

$114,025 to $162,802 pro-rated to hours worked

Click here for Position Description

Click here for Collective Agreement

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz

The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.

Please beware of recruitment scams. Health New Zealand recruitment processes do not ask candidates for money at any stage.