Customer Experience Coordinator

Build strong relationships with both internal and external stakeholders. Responding to enquires, booking appointments, conducting phone check ins

About the company:
Our client is passionate about creating exceptional experiences for families and their children. 

Role Overview:
In this key position, you will be the first point of contact for parents exploring our Centre options for their children. Your goal will be to manage inquiries, build meaningful relationships, organise Centre Tours, positively driving enrolments and increasing occupancy across the Centres. Your communication and organisational skills will be vital to our success.

Key Responsibilities:

• Respond to parent inquiries via phone and online, ensuring timely and exceptional service.
• Arrange and coordinate Centre Tours, keeping parents and Centres informed and engaged.
• Post tour check ins to get feedback on their experience
• Identify trends and opportunities from parent feedback to enhance enrolment conversion and retention.
• Work closely with Centre Managers to ensure a seamless experience for parents.

About You:

• You have experience in a customer service role, particularly phone-based, with a focus on building rapport with both internal and external stakeholders
• You are a warm, kind and articulate communicator who can connect with families quickly and effectively. You are able to bring a bit of personality and not sound scripted!
• Strong computer skills and proficiency in Microsoft Office are essential.
• You are organised, detail-oriented and care about the small stuff - for example correct spelling of names.
• Adaptable with change - as they are going through a potential CRM change

Whats in it for you?

• A supportive team environment with opportunities for growth.
• A flexible hybrid working arrangement that promotes work-life balance.
• Discounted Health Insurance and half day birthday leave
• Discounted Childcare fees

How to apply? 

If you are excited about this role, we would love to hear from you! Please submit your resume!

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next steps 
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 

A bit about Charly, who's recruiting this role:

Full of life, Charly is ready to help you find that next great role. She can often be found watching any sport Auckland has to offer or strolling along the beach, with a cuppa tea in hand.

#SCR-charly-hickman