Customer Service Representative

The Role:

A growing, local company is seeking a motivated and friendly Customer Service Representative to join their team. As the first point of contact for valued customers, you'll play a crucial role in providing a positive experience. If you are IT-savvy, enjoy interacting with people, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities:

• Answer inbound phone calls, emails, and website orders, handling basic inquiries and re-directing more complex issues.
• Greet and assist customers visiting the office, ensuring they feel welcome.
• Process orders, create job sheets, and handle basic invoicing tasks by creating invoices and sending them for approval.
• Manage customer quotes, follow up on quotes, and ensure a smooth customer experience.
• Collaborate with various departments (Production, Sales, and Service Teams) to ensure smooth operations.
• Follow up on overdue invoices and handle end-of-month tasks.

Requirements:

• Strong attention to detail and follow-through-ensuring no task falls through the cracks.
• Friendly and approachable demeanour for in-person, phone, and online interactions.
• Experience in customer service preferred.
• Excellent IT skills, including the use of business software like Microsoft 365
• Ability to work under pressure and multitask.
• Full driver's license.
• Clean criminal record and ability to pass a drug and alcohol test.

Hours of Work:

• Permanent full-time position with consistent hours: 7:30 AM - 5:00 PM, Monday to Friday.
• 30-minute lunch break
• 2-week Christmas shutdown to enjoy the holiday season.

Benefits:

• $27 - $30/hour (based on experience).
• Twice-yearly pay reviews with quarterly check-ins to support personal and professional growth.
• Work laptop provided.
• Be part of a growing, local company with opportunities for future advancement and career development.
• Enjoy a solid work culture with a close-knit team that values collaboration and support.
• Training provided on company-specific systems and procedures.

Our Client:

Our client is a family-owned company that has since grown to be the region's leading manufacturer of transport and textile products.

How to apply:

If you're passionate about customer service and want to join a company that values quality and teamwork, click apply now! Alternatively, you can give Faris a call on 06 353 8002 or 0800 178 233 for a confidential discussion.