Job Description
Large New Zealand international freight forwarder looking for an experienced freight forwarding Customer Service Rep to join in a newly created role.
About the Company
They're a long-running New Zealand international freight forwarder, offering comprehensive solutions in sea, air, and land freight. Currently, they’re going through a period of significant uptake in work and are looking to expand upon their Customer Service Team in their Auckland branch with this newly created role.
About the role
As a Customer Service Representative, you’ll be reporting to the Customer Service Manager, helping to support the team in day-to-day operations. You’ll own a portfolio of Import customers and build relationships with clients over the phone & sometimes face-to-face. Your tasks will include:
- Track and book orders, ensuring timely and accurate documentation.
- Liaise with overseas agents and transport companies for shipment updates and deliveries.
- Manage detention and assist with customer reporting and rate cards.
- Provide customer service support, coordinating with internal departments to meet shipment requirements.
About you
As the successful candidate, you will have previous experience in a Customer Service or customer facing role in freight forwarding, having worked with import sea freight LCL & FCL shipments. You will also have:
- Ability to self-motivate and prioritise daily workloads.
- Resiliency and the ability to operate in high pressure work environment.
- Adaptability and ability to problem solve client & process issues.
- Cargowise experience (Highly regarded, not a necessity).
What’s on offer?
Really great opportunity to work alongside a reputable New Zealand International forwarder. Along with the exposure and industry experience you’ll gain, there is also good work/life balance. Offering 1-2 days work from home after the qualifying period. They are high on internal promotion and providing opportunities for you to expand your career within the company.
We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.
Next steps
Apply here with a CV in MS Word. Any questions you may have about this role, reach out to Liam at: liam@cultivate.co.nz. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A bit about Liam, who's recruiting this role:
I'm passionate about helping people and strive to make the recruitment process as smooth and positive as possible. When off the clock, I enjoy keeping active through rugby, social sports and whatever the outdoors has to offer. Otherwise, you’ll see me around a coffee or a beverage with family or mates anytime I can.
#SCR-liam-sharples