Job Description
About our client:
Our client is a thriving Kiwi-owned and operated business that has grown exponentially to become a market leader in the leisure industry, delighting over 30,000 customers across New Zealand and Australia. Headquartered in Christchurch, this family-oriented company takes pride in fostering internal promotions and celebrating successes. With a strong commitment to the community, they actively give back and embrace socially conscious values. Their modern office environment promotes collaboration, fun, and dynamic energy, making it an exceptional workplace.
About the Role:
We are seeking a customer-focused professional to join our client’s team and deliver exceptional service across New Zealand. Your responsibilities will include:
- Providing outstanding service to customers via phone and email
- Case managing queries and ensuring timely resolutions
- Taking ownership of customer issues and offering tailored solutions
- Collaborating with internal teams and external partners to implement solutions
- Managing a caseload of customer queries at various stages of resolution
What We’re Looking For:
- Proven experience in an office-based administration or customer service role
- Excellent verbal and written communication skills
- Tech-savvy with strong administrative capabilities
- Empathy and a genuine passion for delivering excellent customer service
- A proactive and solutions-oriented mindset
What’s in It for You?
- A high-energy and engaging work environment
- Opportunities for professional development and upskilling
- A modern office designed to support collaboration and enjoyment
- A commitment to staff well-being
- An active social club with regular events throughout the year
About Us:
Canterbury owned, Ryan is proud to have supported candidates and clients for over 35 years. Our network, personalised service and reputation are what sets us apart. We are committed to giving back to the Community, supporting Assistance Dogs and other charities. Partnering with Carbon Invoice, we take sustainability seriously.
How to apply:
If you are looking to be part of an exciting business where customer care is key, then please apply online today.
Only NZ Residents or Citizens will be considered for this permanent position.
At Ryan, we are committed to building diverse and inclusive workplaces. We welcome applications from all backgrounds.