Job Description
Join a leading global logistics provider and take ownership of a well-established client portfolio.
About the Company:
Join a leading global logistics provider specialising in air and sea freight, contract logistics, and supply chain solutions. Our client is known for innovation and efficiency, providing seamless freight solutions across diverse industries.
About the Role:
This role will sit within the Customer Service team, looking after valued European customer accounts, mostly within imports a. This will be a maternity leave cover contract for 13 months.
If you're looking for a role where you can take ownership, work independently, and contribute to a growing team, this could be the perfect fit.
What You’ll Need:
- Freight Forwarding Know-How – You’ve worked in customer service, sales support, or import operations and understand how to manage shipments.
- Shipping Line Allocation Expertise – You know how to track and optimise freight space for cost-effective shipping.
- CargoWise Skills – Experience using the Order Manager module and a strong understanding of client rates and quoting.
What Makes You Stand Out?
- Customer-Focused Mindset – You’re proactive, responsive, and always looking for ways to enhance the customer experience.
- Problem-Solver – You think ahead, anticipate customer needs, and find solutions before issues arise.
- Independent & Accountable – You take ownership of your work and don’t need micromanagement to get things done.
- Detail-Oriented Communicator – You ensure accurate client interactions, confirm shipment details, and follow up to prevent delays.
What’s in It for You?
- Be Part of an Evolving Industry – Work with automation and AI-driven logistics tools.
- Manage a Strong Portfolio – Oversee a well-established European client base with high service expectations.
- Flexibility & Balance – Enjoy one WFH day (Tuesday or Thursday), flexible start times (8:30-9:30 AM), and birthday leave for top performers.
We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.
Next steps
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A bit about Liam, who's recruiting this role:
I'm passionate about helping people and strive to make the recruitment process as smooth and positive as possible. When off the clock, I enjoy keeping active through rugby, social sports and whatever the outdoors has to offer. Otherwise, you’ll see me around a coffee or a beverage with family or mates anytime I can.
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