Customer Service Supervisor

Avondale location
Temporary position beginning in January 2025
Work in a down to earth, collaborative team

Are you looking to secure a position in the New Year? We have a great role on
for an experienced customer service professional looking to step into a role and make a real difference. This a temporary position starting in January 2025 and will go up until the end of February 2025.

Our client is seeking a Customer Service and Administration Supervisor to manage the day-to-day operations of our customer service and administration team while delivering exceptional service to our internal and external customers.

This role is hands-on, requiring someone who can balance team leadership with direct involvement in customer service and administrative tasks.

Key Responsibilities:

• Oversee customer service operations, ensuring timely and accurate handling of customer queries and orders over the phone.
• Process orders, credit notes, and manage pricing verifications.
• Collaborate with sales and product management teams on quotes and customer requests.
• Support the customer service team to drive productivity.
• Handle export processing, shipping documentation, and internal team coordination.
• Oversee reception and general office management tasks.
• Ensure compliance with company policies, including health and safety standards.

What We’re Looking For:

We’re looking for a calm, dependable professional with:

• 3–8 years of leadership experience in a customer service or contact centre role.
• Strong communication skills, both written and verbal.
• Must be confident on the phone and have great phone manner.
• Problem-solving expertise and a solutions-focused mindset.
• Proficiency in ERP systems (BPCS or similar is a bonus).

Our client is committed to fostering a culture of collaboration and innovation. This role offers the chance to make a tangible impact within a great company while working in a close-knit and supportive team.

How to Apply:
To apply for this role or find out more, please visit our website at www.h2r.co.nz and refer to reference number 913335. All applications will be acknowledged by email. For more information, please call Imogen on 09 368 7300 for a confidential chat.