Customer Services

This large global organisation is a key player in a unique & exciting industry. They have offices all over the world and the products they manufacture and distribute to their customers put a smile on many peoples' faces.  Their NZ Head office is based in East Auckland.  This role has become available due to internal movement within the organisation.

Hours, Location and Duration:

• This is a 13 (thirteen) month Fixed Term Contract
• Ideal start date is Monday 3rd Feb 2025.
• 40 hours per week
• Mondays to Fridays 8.30am to 5pm with half hour lunch
• The office where you will work is in Highbrook, East Auckland
• Initially you will work 5 days per week in the office
• Once you've settled in and mastered the training on all processes & systems, there will be the opportunity to work 4 days in the office and 1 day WFH
• Plenty of free carparking right on site

Duties and Responsibilities:

• You'll be part of a small, close-knit Customer Support team
• Your primary focus will be providing top notch customer services over the phone and via email to internal and external customers
• Your internal customers will be their Technicians who work all over NZ
• Your external customers will be businesses
• 30% of your day you'll be on the phones answering calls & queries
• 70% of your day will be creating & allocating service jobs to the Technicians when equipment breaks down or needs maintenance
• You'll be updating and monitoring all service jobs in Salesforce
• You'll be providing reports for Customers (they have templates to use)
• You'll be raising purchase orders when required

About you:

• Reliability, punctuality & respect for your team mates is crucial
• You'll have previous phone & email customer services experience
• You'll have a sunny disposition, always engaging in a positive way
• You'll be patient & empathetic & a really good listener
• You'll be someone who communicates clearly and regularly with your external customers, and your team mates 
• You'll be available to start a new role on Monday 3rd Feb 2025
• You'll be quick to pick up new systems (or possibly have used Salesforce at some point)
• Familiarity with Word and Excel would make things easier for you
• You must hold a NZ Work Visa with no restrictions, or be a NZ Citizen or NZ Resident
• You'll currently be living in Auckland, NZ as this role is based in office fulltime initially then once all training is completed there will be the option to work 4 days in office and 1 day from home.
• Interviews for this role will take place the week of 20th January 2025, in Auckland.

What this role can offer you:

• Down to earth, supportive work environment
• Build on your current Customer Services & Admin skills 
• Work with an inspiring and dedicated Customer Support Manager
• Join a fun and supportive team 
• Flexible working conditions once training is completed 
• The opportunity to work for a large global organisation in a unique & exciting industry
• Open plan office so you'll always have support & team camaraderie around you
• Laptop and phone provided for when you WFH
• They'll expect you to have previous customer service experience but everything else will be covered in training

Please note we are only able to consider your application if you are legally eligible to work in New Zealand  

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next steps:
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid NZ Work visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 

A bit about Toni, who's recruiting this role 

Being the eldest of 9 siblings, I naturally fall into and love the role of nurturer and mentor and I certainly know how to roll with the punches and have a good laugh. Outside whanau and mahi, my happy place is the African continent, searching for new adventures and wild animals. 
  
#SCR-toni-johnson