Digital Service Design Consultant

Mō tēnei tūranga mahi | About this role

Type: Fixed-term
Hours: Full time
Location: Wellington
Business Group: Agency Partnerships and Capability GCPO
Branch: Digital Public Service
Salary: $117,742 - $157,842

Join Us to Shape the Future of Government Services for New Zealanders!

Are you passionate about improving people's experience using government services? We're looking for a creative and driven leader to help guide the next stage of service design for all-of-government projects. If you're skilled in design thinking and service design, this role offers a chance to put those skills to work, setting strategic directions and implementing high-impact service standards that make a real difference.

Digital Service Design Standard Consultant (two-year, fixed term role) - What You'll Be Doing

In this diverse and dynamic role, no two weeks will look the same. You'll kick off exciting projects, like refreshing the Digital Service Design Standard, while diving deep into user needs and demonstrating to stakeholders the value of the work we're doing. You'll also be a key player in developing, prototyping, and rolling out the new standard, collaborating with a talented team along the way.

If you're passionate about modernizing government services and want to be part of a wider Ministerial priority to make a meaningful impact, this is the perfect opportunity for you.

Why This Role Matters

You'll be joining the Digital Public Service/Te Kōtui Whitiwhiti Branch, where our mission is to connect, influence, and support public service teams across New Zealand. We're helping the Government Chief Digital Officer (GCDO) drive digital transformation and ensure government services evolve to meet the needs of a rapidly changing world.

What We're Looking For

• A portfolio showcasing strong design thinking and service design skills.
• A relevant qualification in IT, digital design, service design, or related fields (or equivalent experience).
• Experience in user research or related fields.
• Proficiency in tools like Sketch, Figma, or similar prototyping software.
• Skills in interaction design (e.g., wireframing, user flows, customer journey mapping).
• Strong interpersonal and communication skills, with experience in stakeholder engagement.
• Ability to take feedback and adapt solutions to meet evolving needs.
• Confidence in presenting ideas, facilitating workshops, and leading discussions.
• A sharp eye for detail and a customer-centered approach to problem-solving.

Bonus Points If You Have

• Knowledge of standards development, maturity assessment, or risk assessment.
• Familiarity with agile environments.

What We Offer

• The chance to do work that truly matters for New Zealand.
• A diverse, inclusive workplace where everyone has equal opportunities to succeed.
• Competitive salary range ($117K-$157K), based on your experience.
• 4 weeks annual leave.
• 3 additional paid holidays between Christmas and New Year.
• 15 days sick leave annually from your first day.
• A $300 annual well-being allowance.
• Vision or prescription lens allowance, or a hearing exam allowance.
• A flexible work policy to help you balance life and work.
• Opportunities to grow your knowledge of Te Tiriti o Waitangi, Tikanga Māori, te reo, and te ao Māori.
• Support for your professional growth in an environment committed to learning and innovation.

Make a Difference with Us

At the Department of Internal Affairs, your work will directly impact the lives of New Zealanders. If you're excited about using your talents to help modernize and improve government services, we'd love to hear from you.

Applications close: 5pm, 9 October 2024
For more information please contact: Victoria.Wray@dia.govt.nz
Job description: Available on request.