Duty Manager/ Taupo based

Duty Manager
Key Responsibilities:

Operational Oversight:
Ensure that all operational aspects of the business are running smoothly during your shift, including customer service and staffing.

Customer Service:
Handle any customer complaints, issues, or escalations to ensure satisfaction.
Ensure high-quality service is consistently delivered to customers, addressing concerns quickly and efficiently.
Staff Supervision:

Supervise staff to ensure that roles are being executed properly.
Provide guidance and support to employees

Health and Safety:
Ensure that health and safety regulations are adhered to during your shift.
Conduct risk assessments and handle emergencies in accordance with company protocols.

Problem Solving:
Respond quickly to any operational issues that may arise and implement solutions in a timely manner.

Team Motivation:
Maintain a positive and productive work environment.
Ensure that staff remain motivated and work efficiently throughout their shifts.

Key Skills:
Strong leadership
Excellent communication skills
Customer-focused attitude
Problem-solving and decision-making skills
Time management and organisational skills
Ability to work under pressure

Qualifications:
Typically requires prior experience in a supervisory or management role.
Current Duty Managers Certificate required- Non Negotiable

Working Conditions:
Shifts can vary depending on the business, and it may involve evening, weekend, or holiday work.