ED, ICU & Transport Operational Manager

Mō tēnei tūranga mahi | About this role

Ehara taku toa i te toa takitahi. Engari, he toa takitini.

   Success is not the work of one, but the work of many.

Location: Hawkes Bay Fallen Soldiers Memorial Hospital

Service/Department: Emergency Department, Intensive Care Services, and Transport Services

Contract: Permanent, 1.0 FTE (80 hours per fortnight)

About the role:

Health New Zealand, Te Matau-a-Māui - Hawkes Bay is offering an exciting and high-impact opportunity for an Operational Manager to lead the Emergency Department, Intensive Care Services, and Transport Services. This is a key leadership role where you will be responsible for the operational oversight of these critical services, providing senior management support to the General Manager and contributing to the overall success of our hospital.

Your role will involve managing complex services in a fast-paced, high-pressure environment while ensuring seamless service delivery. You will be responsible for leading and motivating multidisciplinary teams, ensuring that we deliver high-quality patient care while achieving both departmental and national healthcare objectives. Your contributions will directly affect patient outcomes, staff performance, and service efficiency across the emergency, intensive care, and transport departments.

As Operational Manager, you will also have a significant role in shaping the future of these services, developing strategies for improvement, addressing challenges, and ensuring the continuous development of your teams. This role offers the opportunity to make a tangible impact on the healthcare provided at Health New Zealand, Te Matau-a-Māui - Hawkes Bay.

Please review the Position Profile HERE and consider applying!

About our team:

The Emergency Department, Intensive Care Services, and Transport Services teams at Health New Zealand, Te Matau-a-Māui – Hawkes Bay are dedicated, resilient, and passionate about providing the highest standard of care for our patients. Our team thrives in a fast-paced environment where collaboration, teamwork, and quick decision-making are crucial. We pride ourselves on being adaptable and solution-focused, always looking for innovative ways to improve our services.

Our leadership group is well-established, offering a supportive environment where you will be encouraged to contribute new ideas and lead with confidence. The team you’ll manage is made up of highly skilled professionals, including doctors, nurses, allied health staff, and transport personnel, all committed to improving patient care and outcomes.

We foster a culture of continuous learning and professional development, ensuring that every team member has the opportunity to grow and succeed. Our team is driven by a shared passion for excellence in patient care, making it a dynamic and rewarding environment in which to work.

Skills and experience:

To succeed in this role, you will need to be an experienced leader with a strong background in healthcare management. You will be expected to lead by example, providing clear direction and inspiring your teams to meet and exceed patient care standards. Specifically, we are looking for candidates who possess:

• Extensive experience in health services management, particularly within emergency, intensive care, or transport services, and a proven track record of delivering high-quality care.
• Proven leadership and team management skills, with experience in overseeing large, multidisciplinary teams in a hospital or clinical setting.
• Experience in change management and quality improvement, with a strong ability to drive continuous improvement initiatives that enhance service delivery and patient outcomes.
• A patient-centered approach to healthcare management, ensuring that every decision and action taken aligns with our mission to provide the best care possible for our community.
• Strong strategic thinking and problem-solving abilities, capable of navigating complex operational challenges and implementing effective solutions.
• Experience contributing to National Health Targets, with a focus on improving key performance indicators across the service areas.

At Hawke’s Bay DHB, we are committed to providing a supportive and progressive environment where our staff can grow and develop their careers. If you are a driven leader with a passion for healthcare and a desire to make a difference, we would love to hear from you.

Why should you choose us?

Health New Zealand | Te Whatu Ora Te Matau a Māui Hawke's Bay in general encourages a workforce that is innovative, eager to learn and enhance their skills and is passionate about caring for our community. As part of our team we will support, encourage and help you to develop your career with us. We embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

Our values:

We are committed to delivering and living our Te Whatu Ora values of He kauanuanu – Respect, Ākina – Improvement, Rāranga te tira– Teamwork and Tauwhiro – Care.

How to apply:

Click the apply now button to send your application directly to us. For further information on this role please email vacancies@hbdhb.govt.nz and indicate the job title and job reference number in the subject line.

For any queries please contact Paula Jones, General Manager, Hospital paula.jones@hbdhb.govt.nz