Job Description
- Perm role with opportunity for advancement
- City Fringe Office
- 2 days a week remote after six months
Our client is a New Zealand-owned technology company offering innovative software products for both local and international markets. They specialize in large-scale enterprise solutions, including Networking, Locking Security, Automation, and Self-Service.
Their clients include some of the largest global hospitality brands, making them a fast-growing business in exciting sectors.
About the role:
We are seeking a Customer Support Technician to provide network support (troubleshooting, installation, and maintenance). This role includes ticket-based support and on-site installations for systems developed by our client.
Located in Auckland City Fringe and reporting to the Systems Team Lead, this role will involve exposure to:
- Hotel network Wi-Fi and infrastructure
- Network hardware (routers, switches, firewalls)
- Self-service technology (Mobile, Web, Kiosks)
- Vingcard Elsafe (Electronic Locking Systems)
- ISP and networking technologies
This is a great opportunity for a network-focused technician passionate about IT infrastructure and customer service.
Technical Skills needed:
We require a strong understanding of IT systems and networking. The ideal candidate should have:
- Experience with network hardware (routers, switches, firewalls, Wi-Fi)
- Knowledge of TCP/IP, DNS, DHCP, VLANs
- Wi-Fi troubleshooting in high-demand environments
- Familiarity with internet technologies
- Support across Linux, Mac, and Windows
Beneficial, but not required:
- Experience with electronic locking systems
- Familiarity with building automation systems and energy management
Daily Job Requirements:
- Supporting business operations (e.g., server maintenance, Active Directory)
- Remote and on-site customer support
- Assisting with general IT functions and desktop support
- Occasional support for locking systems and automation technologies
- A strong interest in networking technologies
- Team collaboration skills
- Strong communication and time management
- A can-do attitude and eagerness to learn
Please note - applicants must be located in Auckland and have the right to work. Our client is not accredited and therefore cannot sponsor.
If you have the skills, experience, and drive to contribute to our client's dynamic team, please apply via the prompts and Paula Rae Broussard will be in touch. paula@momentum.co.nz