Frontline Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Frontline Station Support Officer!

• Based at Whanganui Police Station
• Police Employee
• Permanent – Full Time
• JR 5016547

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Whanganui Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer service skills. The successful candidate will have excellent attention to detail with a can-do attitude.

The role of a Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems and file management.

The successful applicant will work in a team of four, working a rotational roster, entailing shift work and weekends.

Key Accountabilities:

• Dealing with challenging circumstances in a customer services environment
• Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
• Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
• Strong Organisational skills with the ability to multitask.
• Excellent verbal and written communication skills
• Available to work on Weekends and Public Holidays
• Excellent keyboard and computer skills, with sound knowledge of the Microsoft Office suite.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

•  A sound knowledge of computer applications, in particular Microsoft suites
• Outstanding customer service skills and the ability to work hard in a team environment
• Prioritise workflow
• Manage time effectively to complete multiple files and meet deadlines
• Professionalism - Taking pride in representing Police and making a difference in the communities we serve
• Supportive of one another - Supporting our colleagues across every function and level of Police

Whakaritenga motuhake | Special requirements

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/11-2024/frontline_station_support_officer_2.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing  and police vetting prior to any written offer being made.  

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers 

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.  

Utu ā-tau | Salary
 

This position is covered by a collective agreement and salary will commence between $69,337 and $71,398 dependent on skills and experience relevant to the role.  

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process. 

Please note: Deadline for applications is 5:00 pm on Wednesday 20th November. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact aimee.bridgford@police.govt.nz