Head of Business Partnering and Service

The Ministry acts in the world to build a safer, more prosperous and more sustainable future for New Zealanders.

Kia hangai ake e te Manatu he ao-haumaru, ao-tonui, ao-pumau, ki te oranga tonutanga mo Aotearoa whanui.  

• Key digital services leadership role in MFAT’s Information Management Division (IMD)
• You and your team will be the trusted partners, providers and advisers for service delivery and improvement
• Permanent, full time – Wellington based

Exciting new role responsible for leading an IMD team focused on delivering an integrated approach to customer-facing engagements, service interactions, first level support services, service transition and service assurance. 

Kōrero mō te tūranga - About the role  

IMD provides key services to the Ministry in the areas of knowledge and information technology management, ensuring that the Ministry has the digital tools it needs to enable day-to-day business.  Our staff are committed to building a safe, more prosperous and sustainable future for all New Zealanders, assisting the government with international priorities and providing advice to the government on the implications for New Zealand of what is happening in the world.

This new role has been established to ensure that all Ministry staff and customers around the world consistently receive quality service, in alignment with MFAT’s goals and strategic direction.  The key responsibilities of this role include:

• Being a key contributor and collaborator as a member of the IMD leadership team that creates a safe and flourishing environment for all staff and partners, so that the Ministry has trust and confidence in its information and digital service delivery now and into the future.
• Lead and manage a small team of IT service professionals specialising across the full service delivery lifecycle of service strategy, service design, service transition, 24x7 service centre/desk and service integration, providing coaching, guidance and support as needed.
• Lead an advisory function for the IMD division that will drive improved performance and transparency in the delivery of information and digital services.

For more detail you can view a copy of the position description here. 

We expect to appoint between $167,587 to midpoint $197,162 (total remuneration, inclusive of our 3% KiwiSaver employer contribution) give or take depending on your level of experience.

Mā‎ wai te mahi nei? – Who are we looking for?

We’d like to hear from you if you have the following skills and experience:

• Extensive experience in IT service management
• Successful track record of business relationship management including managing alignment among key stakeholders
• Recognised as collaborating well with peers, suppliers and wider including across government or a relevant professional network.

Ideally you will also have a good understanding of tikanga (Māori customs and protocols), with the ability to weave te ao Māori (the Māori worldview) into your work. If you are just starting on this journey that’s OK too – as long as you have a willingness to learn and a desire to develop your cultural capability.  As a Te Tiriti o Waitangi partner, this is important to us and we offer training and support. 

Ngā hua o te mahi i te Manatū Aorere - Why MFAT?

We are committed to a focus on leadership, talent, training and development, and flexible work options.  Check out our benefits page to find out more about why we love working here.

MFAT is Rainbow Tick accredited. We value diversity and are committed to providing an inclusive culture where everyone feels supported, valued, and a sense of belonging.  We welcome applications from people from a diverse range of backgrounds. You can find out more about our staff networks and our Diversity and Inclusion Strategy here

Mō mātou - About us

Our people represent New Zealand on and offshore, and in doing so make New Zealanders safer and more prosperous.  By building connections with and influencing other countries and international institutions, we advance New Zealand’s interests and pursue New Zealand's values.  We provide advice to the Government on the implications for New Zealand of what is happening in the world. 

Me pēhea te tuku tono - To Apply/Interested?

Apply today with your CV and cover letter.

For a confidential discussion please email recruitment@mfat.govt.nz

To be considered for this position at Ministry of Foreign Affairs and Trade you must be a NZ citizen. 

You must be able to obtain and maintain a Top Secret security clearance. Ordinarily, to obtain this level of clearance candidates must have sufficient checkable background in countries where meaningful and reliable checks can be undertaken. Where requisite checks are unable to be made, the candidate application may not be able to be progressed.

Use this online tool to self-check your eligibility for a Top Secret clearance. Please note that this tool is not part of the formal security clearance process: http://www.protectivesecurity.govt.nz/eligibility-tool

Please Let us know if you need any support or have any access requirements that will help you through the recruitment process.

Applications close at midnight on Wednesday, 18 September 2024.

Please note: This is not a Foreign Policy/diplomatic role.  This is a ‘Corporate’ role (known here as a Specialist role) based in central Wellington, NZ.  

While it is not usual for specialist staff to be ‘posted’ outside of NZ, from time to time a specialist role overseas becomes available at one of our embassies, high commissions, missions or consulates. To be considered for one of these positions you would need to apply and be considered via a competitive recruitment process.

If you do have an interest in an MFAT foreign policy/diplomatic career, you would be welcome to apply for this either via our graduate recruitment or mid-level foreign policy recruitment campaigns.