Job Description
Head of Hospitality
Please note all applicants must have full unrestricted working rights in NZ and currently reside in NZ at the time of application to be considered.
This venue has a history going right back to the 1840's and it is still going strong! Located just 3km from Auckland CBD with plenty of onsite parking, you'll find this busy cafe/restaurant/gaming venue, which is open daily from 8am until late.
The role
We are on the hunt for the exciting role of Head of Hospitality to join the leadership team and support venue operations. This is absolutely a hands-on role and you will be responsible for ensuring a consistently high level of service while leading by example. It is expected that 50% of your time will be spent on the floor, across a 7-day roster, including some evenings and weekends. The rest of your week will be spent on operational tasks such as stock management, rostering, reporting, training and marketing. Some of your key areas of responsibility will be:
The who
You will be a confident and motivated leader with at least 5 years of experience in a hospitality management role, preferably with an operations background in a busy venue. You'll be known around town for your work ethic and have a strong desire to build and develop a likeminded team. With up to 25 direct reports in this role you'll need to have managed large teams previously. The following experience, knowledge and qualifications are also required:
Due to the high volume of expected applications we will only be contacting candidates who have been selected for an interview.
- Permanent full time position
- $90,000 - $95,000
- Free carpark & staff meals included
Please note all applicants must have full unrestricted working rights in NZ and currently reside in NZ at the time of application to be considered.
This venue has a history going right back to the 1840's and it is still going strong! Located just 3km from Auckland CBD with plenty of onsite parking, you'll find this busy cafe/restaurant/gaming venue, which is open daily from 8am until late.
The role
We are on the hunt for the exciting role of Head of Hospitality to join the leadership team and support venue operations. This is absolutely a hands-on role and you will be responsible for ensuring a consistently high level of service while leading by example. It is expected that 50% of your time will be spent on the floor, across a 7-day roster, including some evenings and weekends. The rest of your week will be spent on operational tasks such as stock management, rostering, reporting, training and marketing. Some of your key areas of responsibility will be:
- Managing the operational delivery of F&B services and functions to maximise revenue and minimise cost.
- Ensure effective management of hospitality outlets, meeting rooms and event spaces
- Manage the budget and ensure staff costs are maintained by reviewing weekly time sheets and monitoring on-going monthly utilisation.
- Liaise with other persons as necessary to forecast, plan to meet and supply demand to relevant quality.
- Provide effective leadership and clear direction to the team including development and succession planning
- Plan and manage the allocation of staffing resource.
- Assist with process improvement by streamlining systems and procedures.
- Be responsible for all Health & Safety requirements in all work undertaken.
The who
You will be a confident and motivated leader with at least 5 years of experience in a hospitality management role, preferably with an operations background in a busy venue. You'll be known around town for your work ethic and have a strong desire to build and develop a likeminded team. With up to 25 direct reports in this role you'll need to have managed large teams previously. The following experience, knowledge and qualifications are also required:
- Flexibility with hours - this role does require a mixture of shifts including some evenings and weekends
- Demonstrated expertise in stakeholder and relationship management, hospitality operations, planning, logistics, customer engagement, and vendor management
- Strong financial acumen, with experience managing budgets and achieving cost efficiencies while maintaining quality service delivery.
- High proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), event management software, and CRM systems.
- A current Duty Managers Certificate
- Gaming/TAB experience would be an advantage
- Available for an early February 2025 start date
Due to the high volume of expected applications we will only be contacting candidates who have been selected for an interview.