Housing Support Manager - Rotorua

Mō tēnei tūranga mahi | About this role

• Are you that special person who cares as much as we do and is passionate about supporting our customers who may have challenging housing and wellbeing needs?
• This is an excellent front-line opportunity to support our customers to achieve housing and social stability.
• Full-time permanent role with an annual salary of $82,594 + 5 weeks' annual leave, based in our Rotorua office

 Te Whiwhinga Mahi | Our opportunity

As a Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building relationships to ensure our customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium complex needs customers which could involve dealing with disruptive behaviour situations, rent arrears and debt collection/recovery. You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau.

This is a fast-paced and dynamic role where your time management, prioritisation skills and ability to adapt quickly to changing demands are crucial. You will be technical savvy to navigate different internal systems and tools to efficiently document critical information and data.

Ngā pūmanawatanga ōu - What you will bring

•  You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• Experience in tenancy, emergency or social housing space will be preferred.
• Added advantage if you have knowledge of Residential Tenancy Act.
• Your great time management and organisational skills to juggle multiple things at once
• An eye for detail and strong administrative skills and previous experience working with in-house systems
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the area, you will have a current, clean and full NZ driver's license (pool vehicle provided).

Na te rourou - What's in it for you?   

• Competitive salary 
• 5 weeks annual leave 
• Plus, Kiwi saver on top of salary 
• Insurance benefits, including medical, income protection and trauma/life. 
• Career development and study opportunities 

These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.

Mō mātou - Our Organisation 

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. 

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. 

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi. 

Ō Tātou Uara - Our Values 

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

Manaakitanga - People at the Heart

Mahi Tahi - Better Together

Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz Please note: all applicants, including existing employees, need to follow this process.

If you have any questions or would like to know more about the opportunity, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz

Applications close at 5.00pm on Friday 21 February 2025

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.