ICT Systems Support Analyst

Mō tēnei tūranga mahi | About this role

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team

Our Information Communications Technology (ICT) Team is dynamic, busy, and committed to developing and delivering purpose built systems and processes to support the achievement of the Chief Ombudsman's strategic intentions.

Our ICT team has been crucial to our success, providing integrated digital and technical solutions to enable the Ombudsman to reach his strategic objectives and seek continuous improvement. 

Our Corporate groups' whakataukī is:

       Ehara taku toa i te toa takitahi, engari he toa takitini.

       Success is not the work of one, but the work of many.

Mō te tūranga - About the role

The ICT Systems Support Analyst is responsible for providing advice and support to our staff using our current business systems and applications in the communications, information, and technology areas. You will be working alongside a friendly and helpful ICT team and our service providers to ensure all of our systems and applications are operating optimally, and our staff are enabled by the services we provide.

He kōrero mōu – About you

To be successful in this role you will have:

• At least 1 - 2 years of experience in providing ICT support within a Windows environment
• Experience supporting a wide range of applications
• Working knowledge of IT Service Management frameworks, such as ITIL
• Previous experience as a team member in ICT projects and/or improvement initiatives
• Experience working within Government or organisations with a strong focus on security would be beneficial
• Previous experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to plan, effectively prioritise, and execute work to meet agreed deadlines
• Demonstrates resilience, has the ability to adapt to change, and meets challenges with drive and enthusiasm
• Tertiary qualification in Information Systems would be an advantage

Te painga o te mahi tahi me mātou - Our benefits, what we offer

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
• Flexible working options
• Competitive remuneration
• Three extra Annual Leave days after 12 months of employment
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.

As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $64,550 to $84,721 with $80,687 being the mid-point.

Applications close 5pm 9 October 2024