Levy Products & Systems Manager

Mō tēnei tūranga mahi | About this role

Mō mātou | About us

At ACC, our vision is Tōnui Ake Nei | Thriving Aotearoa-a future where we work together so that all people and their communities can live the lives they value. We're looking for a dynamic and strategic leader to take on the role of Levy Products & Systems Manager. If you're passionate about making a difference and have the skills to lead innovative programs, this might be the perfect opportunity for you.

Mō tenei tūrana mahi | About this role

As the Levy Products & Systems Manager, reporting to the Revenue Operations Manager, you'll be at the forefront of strategic development and operational delivery for ACC's business incentive products, programs, and levy systems. You'll play a pivotal role in designing, implementing, and supporting initiatives that drive our mission forward.

Key outcomes include:

• Lead with Impact: Oversee the Experience Rating program and ensure the effective management of grouping structures, transfer processes, and specialist elements such as ER Grouping, Fatal Claims, High-Cost Claims, and more.
• Drive Operational Excellence: Provide expert oversight to ensure levy classifications are monitored proactively, business incentives like Experience Rating are fully supported, and CPX escalations are resolved efficiently.
• Collaborate for Success: Work closely with the Revenue Operations Leadership Team to inform and support the development of new incentive products, ensuring your team is ready to provide top-tier operational support.
• Enhance Invoicing Processes: Lead invoicing activities, leveraging data, insights, and customer feedback to continuously improve our service across all channels.
• Champion Digital Transformation: Collaborate with Customer Connection teams to advance our digital strategies, reduce manual efforts, and implement a performance and quality framework that supports our shift to digital and simplification.
• Lead a High-Performing Team: Build and lead a cohesive, motivated team, fostering an environment where innovation and constructive challenge are encouraged.

This is a permanent role, based in Wellington.

Ko wai koe | About you

We're looking for skills and experience in the following:

• Strong understanding of Te Tiriti o Waitangi and its application in policy, systems, and processes.
• Proven leadership in a complex, legislated environment with a focus on stakeholder management and risk assessment.
• Tertiary qualification in business or a related field, or equivalent experience.
• Experience in developing and managing KPIs, people, and financial resources.
• Expertise in incentives products or equivalent, with a knack for driving continuous improvement.
• Excellent communication, planning, and organisational skills.

Mō ACC | Working at ACC

At ACC, you'll be part of a team that's committed to making a tangible impact on the lives of New Zealanders. We offer a collaborative and supportive work environment where your contributions are valued, and your professional growth is a priority.

If you're ready to lead with purpose and contribute to a Thriving Aotearoa, we'd love to hear from you.

Apply now to be a part of our journey!

We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ōna tikanga.

The appointing salary range for this role is $160,000 - $190,000 with appointment within the range depending on skills and experience and internal relativities. ACC also offers 9% superannuation.

For a detailed position description, please click here.

Rā Whakakapi | Applications close

Applications close Wednesday, 11 September 2024 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact HRHelp@acc.co.nz.