Manager- Early Resolutions and Assessment

• Join a skilled and passionate team
• Leadership Position
• Permanent- Full time 
• Location- Auckland CBD

Ko wai tātou | Who we are

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

 HDC has an exciting opportunity to lead one part of our operations teams in therole of Manager – Early Resolution and Assessment. This a new role that has been established to provide effective operational leadership of the early resolution and assessment function.

Primary functions of role will include,  innovative and effective leadership, management, and development of an early resolution and assessment team that contributes to:   

• achievement of organisational targets, goals and priorities  

• high-quality, timely and people/whānau-centred services  

• maintaining a positive team culture and learning environment 

• fair, simple, speedy, and efficient resolution of complaints  

• Identifying and effectively managing risk  

• Experience and success in team leadership and team management, including risk management,  learning and development and performance management  
• Sound leadership and management skills to motivate a growing team that processes a high volume of work within tight deadlines 

• Experience and success with the implementation of innovative, efficient and effective processes and methods to streamline workflows. 

• Excellent written and oral communication skills – with a recognised ability to communicate with people from a wide cross section of the community  

• Highly developed relationship management skills and a demonstrated focus on quality and service improvement 

• Analytical and enquiring mind with ability to express complex ideas in a logical way 

• Experience in a service delivery environment involving high volumes of work within a statutory framework  

• Experience in business planning, budget management and management reporting 

• Proven ability to work under pressure and meet deadlines 

• Displays initiative, problem-solves and makes pragmatic decisions 

• Demonstrated ability in using IT, including databases and Microsoft packages  

• Ability to apply legal precedents, follow legal advice and understand and incorporate legal concepts and advice into correspondence 

• In-depth understanding of relevant legislation, policies and procedures, with a well-rounded knowledge of the New Zealand health and disability sector 

• A good understanding Te Tiriti o Waitangi and HDC's commitment and obligations arising from Te Tiriti 

• Ability to demonstrate awareness of and respect for the diversity of all people and whanau; and to engage inclusively with an understanding of the systemic barriers that people may face in the health and disability system 

• A relevant tertiary qualification 

If you are a dynamic leader with a passion for improving health and disability services, we encourage you to apply for this rewarding role.

To download the Manager- Early Resolution and Assessment position description please click here
or follow the link below (copy and paste in the web browser).

https://hdc.elmotalent.co.nz/uploads/hdc/files/PD%20Manager%20Early%20Resolution%20and%20Assessment-%20July%2024.pdf

All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.

E-mail enquiries to recruitment@hdc.org.nz

Applications for this role close 24 November 2024.