National Registry Officer

Mō tēnei tūranga mahi | About this role

National Registry Officer

Permanent Full Time

Ellerslie based

Te Haeata/The Opportunity

At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. This team is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.

Ō pūkenga/Skills and Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

• Strong interpersonal and problem-solving skills
• Ability to interpret complex and wide-ranging information to provide consistent and accurate information and advice to a wide and diverse customer demographic, in a 
  clear and confident manner
• Ability to gather relevant information quickly and distil into appropriate advice, options and solutions to resolve enquiries successfully in first call and with ‘one touch'
• Ability to remain calm and professional under pressure and within a busy and often unpredictable work environment

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

The National Registry a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• Contributions to prescriptions for glasses
• Online professional development portal
• Access to a variety of inclusive and proactive networks, including Pacifica, Māori, Rainbow and Women's.
• Free and confidential counselling sessions

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

How to get your foot in the door?

• As part of our process we will run an assessment centre via teams. During this assessment centre we will talk to you about the role, run a group exercise and conduct a role play assessment of you taking a call.
• If progressed from assessment centre we will run interviews that may be run in person or via teams
• Salary between $58,729- $80,794 dependent on skills and experience, appointing salary likely between $58,729- $68,654.
• Working hours from 8.00am-5.00pm, Monday – Friday
• Anticipated start date –3^rd February 2025.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 1 December 2024 however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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