Operations Administrator

Mō tēnei tūranga mahi | About this role

• Do you have a passion for processing?
• Are you naturally curious?
• Permanent full-time opportunity based in Wellington CBD
• Do you want to be part of a fun, supportive and high performing team?

Mō mātou | About us

Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.

Mō te tūranga mahi | About the role

We have a permanent opportunity based in Wellington, for you to join our friendly and supportive team as an Operations Administrator. You will be overseeing and making changes to insurance policies through accurately and efficiently completing administrative processes within established procedures and service levels to support our business customers. You will be a key part of the team in helping process high volumes of incoming requests through working collaboratively with the wider team and business unit, while also proactively supporting the business' digital strategy when engaging with business customers.

Mōu | About you

• You have excellent computer and processing skills and demonstrate resilience in managing repetitive tasks efficiently.
• You are a team player and proactive in nature, able to maintain motivation and focus even during routine work.
• You have demonstrated customer services skills with the ability to outline clear needs professionally and courteously, even in high-volume situations.
• You are a 'go getter' with a positive attitude.
• You're naturally an organised person who likes working with processes and understands when and where to identify escalation points, all while maintaining consistency in your work.
• You have excellent communication skills including building rapport with internal and external clients, and the ability to have challenging conversations via outbound calls, showing resilience in handling diverse interactions.

Mō ACC | About ACC

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ōna nei tikanga
• Supportive leadership with a passion for developing people.
• A great flexible work environment.
• A challenging opportunity with plenty of variety in your role.
• $56k - $61k depending on experience, plus 9% superannuation contribution.
• A range of benefits including wellness and employee discount programmes.

For a detailed position description click here.

Me pēhea te tuku tono | How to apply'

Applications will run through to 5pm 13th September 2024 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website.

Please ensure you attach your CV & cover letter telling us why you would be a great fit and what strengths you would bring to the role. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o'donnell@acc.co.nz