Job Description
This role is crucial in managing operational aspects of contract setup, issue resolution, training delivery, franchise audits, and ensuring compliance with company standards and policies. It also acts as a key liaison between franchisees, clients, and the company, ensuring high-quality service delivery and operational excellence across the commercial cleaning services provided by our client.
The main objectives will include:
* strategically overseeing the setup and management of franchise contracts
* ensuring efficient and compliant operations across all levels.
* design and deliver advanced training programs for franchisees and their teams
* conduct comprehensive audits to uphold franchise standards
* A key part of your role will involve optimizing processes and reporting through their Business management system
* Upholding high standards of client satisfaction
* Enforcing franchise compliance, and championing continuous improvement in operational performance.
Requirements:
*Leadership/managerial level experience - preferably in a commercial/domestic cleaning organisation (delivering cleaning contracts across multiple sites)
*Commercial experience including financial management/client relationship building/training/HR/Health & Safety
*Possible hands-on experience with cleaning, carpets, machine operation
*Strong work ethics
*Physical fitness for possible demanding nature of the job
*Current clean Drivers Licence - Class 1
*Clean Ministry of Justice Check
Special Requirements:
*Location: Based in Auckland. Flexible to travel across Northland with overnights and weekend work as and when required
*Hours: 40 hours per week, Monday to Friday, 1.00pm to 09.30pm. Ability to work non-standard hours & weekends/public holidays, work hours are out of conventional 8.00 - to - 5.00 work schedule.
Great opportunity to take responsibility in this variety filled role. Please apply today.