Outbound Customer Service, Contact Centre

Location: North Shore 
Start Date: 16th September (possibly earlier)
Contract Duration: Until the end of November
Hours: 40 hours per week, Monday to Saturday, 8:00 AM - 5:30 PM 
Hourly Rate: $26.44 + 8% holiday pay

About the Role:
Join a medical device companu as part of our outbound call centre team, where you'll focus on customer care. You'll be following up on warm leads from potential customers who have signed up through events, online tests, or in-clinic visits. Your role will involve booking appointments at their clinics, answering questions from existing clients, and assisting with repairs or inquiries.

This is a high-volume position, making over 100 calls a day, with a target of converting around 18 of those into appointments. 

What are they Looking For:

• Over the phone Customer Service or Contact Centre expeirence is prefered, so you can hit the ground running
• Empathetic and patient, especially when speaking to clients with hearing difficulties
• Resilient and motivated to keep moving forward with calls, eager to engage with new people
• This isnt a sales role but you are looking to convert the calls to appointments so having the drive to meet these KPI's 

If you enjoy connecting with people, have a passion for customer care, and are ready to thrive in a fast-paced environment, we'd love to hear from you. To be taken into immediate consideration hit apply on this page or contact Kirsty on 09 869 6255 for any further informtation.



Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
 
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.