Job Description
Mō tēnei tūranga mahi | About this role
Dunedin Hospital
- Salary between $80,026 and $84,491 per annum depending on experience
- Fixed-term until August 2025
- 1.0FTE (40 hours per week)
Health New Zealand - Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the role
This role will lead the Patient Enquiries/Interpreter services to provide confidential advice, support and information on health service related matters acting as a point of contact for patients' families/whānau and carers, to support the coordination of Interpreter coordinators.
The Patient Enquiries Team Leader will:
- coordinate and facilitate appropriate information release to patients, ACC, police and external agencies within the Privacy Code and other relevant legislation
- ensure recruitment and training expenditure stays within budget
- develop and maintain effective working relationships with internal and external stakeholders
- ensure all day to day management and administration requirements are undertaken in a timely and effective manner
- deal with requests for information from patients, the police and other agencies
- ensure all policies and procedures are being followed.
About the Team/Service/Location
Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.
About you
Our ideal candidate will have a strong background in administration. It is essential that you are a team player with excellent communication skills who understands the need for attention to detail. You must be comfortable interacting with a variety of people at all levels and attending to issues that arise - often at the same time!
Ideally you will also bring the following skills and experience:
- Three or more years previous experience in a busy administrator role
- A certificate in Business Administration level four or equivalent
- Experience working in a multicultural work environment
- Experience managing resource to include people and finances
- Strong written and verbal communication skills
- Well organised, with good attention to detail
- Ability to motivate staff to deliver and meet organisational goals
- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
- Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings
View position description
Working for Health New Zealand
Health New Zealand - Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
Our commitment to equity, diversity and inclusion:
- We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter
- We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities
Salary range
This role is covered by the terms and conditions of the PSA South Island Clerical Multi-Employer Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 7 between $80,026 and $84,491 p.a. dependant on relevant experience.
How to apply
To view the position description and/or apply for the role please click 'apply now'.All applications must be submitted through our online careers portal before 11:59pm on Sunday, 12 January 2025. If you have any questions about the role, please contact Mikayla Hamilton at mikayla.hamilton@southerndhb.govt.nz
Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.
Pre-employment checks
In the interests of protecting our people and our patients, all appointments will be subject to the following:
- Occupational health assessment
- Police vetting/Ministry of Justice safety checks
- Serious misconduct checks (previous Public Service departments and statutory Crown entities only)
To apply
We only accept online applications. Please apply via our website: https://careers.southernhealth.nz/