Programme and Administration Officer

Mō tēnei tūranga mahi | About this role

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team

The Systemic Improvement Monitoring and Resolution (SIMR) team provides advice on identified trends and opportunities for systemic improvement via internal and external monitoring. The team develops and maintains robust systems to identify issues, assess options for intervention, and seek resolution where possible to contribute to meaningful change in public sector administration. 

Mō te tūranga - About the role

We are looking for someone who is reliable and organised with great communication skills and who thrives in a collegial team environment to help setup a new system. You will have an analytical brain, be a great planner, with attention to detail and experience working with word, excel and data entry.

You will bring your experience in programme and/or project administration, planning and coordination roles. Your coordination and administration skills will be second to none.

He kōrero mōu – About you

To be successful in this role you will have:

• Experience in a similar administration and programme coordination role
• Superior planning and organisational skills with strong attention to detail
• The ability to work effectively across multiple pieces of work and activities in a fast-paced and highly collaborative environment
• Excellent interpersonal and relationship management skills with a willingness to contribute to a constructive, positive team environment
• High level of integrity and discretion
• Excellent verbal and written communication skills
• Advanced MS Office Excel skills 

Te painga o te mahi tahi me mātou - Our benefits, what we offer

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team
• Flexible working options
• Competitive remuneration
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.

As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $59,163 to $77,651, with $73,954 being the mid-point.

Applications close 5pm, 2 March 2025