Job Description
Mō tēnei tūranga mahi | About this role
- Facilitate the support your clients need to return to independence
- Stable role with variety and room to develop your career in case management
- Multiple full-time roles | Start-date of 27 January 2025
Mō te tūranga mahi | About the role
As a Recovery Coordinator, you will be the primary point of contact for a caseload of clients who need individual support because of the nature of their injury or needs.
In this role you will:
- Partner closely with recovering clients and their whānau, providers, and employers
- Communicate by phone, email, or in some cases face to face (kanohi ki te kanohi)
- Facilitate a holistic rehabilitation plan to manage any roadblocks to ensure the best possible outcome for recovery
- Support your clients in making meaningful progress towards their goals and outcomes
We have multiple specialisations our Recovery Coordinators can work in including our Hāpai Client Recovery service which is aimed at improving access to services and improved engagement for whānau Māori. Please click here to learn more about Hāpai Client Recovery, and here to learn more about the working as a Recovery Coordinator.
He kōrero mōu ake | About you
You may currently be an administrator or working in customer focused industry looking to further develop your career. Our client base is varied so we are keen to ensure that we represent our communities, so even if you feel you don't meet all the requirements, we still encourage you to apply. You may bring:
- Great listening and communication skills - you will balance being engaging and supportive with explaining the complex technical information to our clients in words they understand and hear what is not being said
- Curious mindset - you will be keen to learn to interpret and apply complex legislation and technical information
- Flexible and adaptable - you will have solid time management and be flexible in change plans to meet client needs
- Personal resilience - you will be supporting people facing challenging circumstances, so we want to make sure you won't take that home with you
- Full clean New Zealand driver's license - there may be days you travel to clients who are unable to visit one of our sites
- Experience in case management or working in the public sector is a bonus but not a requirement!
He aha taku e tumanako ai | What can I expect?
The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives discounts on Southern Cross health insurance, retail discounts through MyBoost, and staff banking packages. We are also committed to providing you:
Work-life balance
- Only work Monday to Friday - no nights, no weekends, no public holidays
- After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
- 1 paid volunteer day per year - get paid to give back to your community!
Positive working environment
- An open-plan office designed with spaces for both teamwork and individual focus
- Encouraging leadership with regular coaching sessions
- A flexible dress code policy-no need for suits or heels!
Mō mātou | About us
Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.'
Huakina Te Rā, ACC's new enterprise strategy, sets a clear vision for Tōnui Ake Nei, a Thriving Aotearoa. ACC will achieve this by focusing on improving equity for our customers, ensuring the scheme is here for future generations, and working with communities to improve safety and resilience to injury.'
Click here to learn more about working with us.
Rā Katinga | Applications close
Applications will close'at 11.59pm on'Sunday 10 November 2024'and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.
Same Posting Description for Internal and External Candidates