Job Description
Mō tēnei tūranga mahi | About this role
- Facilitate the support your clients need to return to independence
- Stable role with variety and room to develop your career in case management
- Start-date of 24 March 2025
Mō te tūranga mahi | About the role
As a Recovery Coordinator, you will be the primary point of contact for a caseload of clients who need individual support because of the nature of their injury or needs.
In this role you will:
- Partner closely with recovering clients and their whānau, providers, and employers
- Communicate by phone, email, or in some cases face to face (kanohi ki te kanohi)
- Facilitate a holistic rehabilitation plan to manage any roadblocks to ensure the best possible outcome for recovery
- Support your clients in making meaningful progress towards their goals and outcomes
We have multiple specialisations our Recovery Coordinators can work in including our Hāpai Client Recovery service which is aimed at improving access to services and improved engagement for whānau Māori. Please click here to learn more about Hāpai Client Recovery, and here to learn more about the working as a Recovery Coordinator.
Mōu | About you
You may currently be an administrator or working in customer focused industry looking to further develop your career. Our client base is varied so we are keen to ensure that we represent our communities, so even if you feel you don't meet all the requirements, we still encourage you to apply. You may bring:
- Great listening and communication skills - you will balance being engaging and supportive with explaining the complex technical information to our clients in words they understand and hear what is not being said
- Curious mindset - you will be keen to learn to interpret and apply complex legislation and technical information
- Flexible and adaptable - you will have solid time management and be flexible in change plans to meet client needs
- Personal resilience - you will be supporting people facing challenging circumstances, so we want to make sure you won't take that home with you
- Full clean New Zealand driver's license - there may be days you travel to clients who are unable to visit one of our sites
- Experience in case management or working in the public sector is a bonus but not a requirement!
Ngā Kawatau | What to expect
The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives discounts on Southern Cross health insurance, retail discounts through MyBoost, and staff banking packages. We are also committed to providing you:
Work-life balance
- Only work Monday to Friday - no nights, no weekends, no public holidays
- After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
- 1 paid volunteer day per year - get paid to give back to your community!
Positive working environment
- An open-plan office designed with spaces for both teamwork and individual focus
- Encouraging leadership with regular coaching sessions
- Smart casual dress code policy
Mō mātou | About us
Ko tā tō mātou whakakitenga he renarena i te taura here tangata mō Aotearoa whānui, kia mimiti ngā āhuatanga whara hei whakaawe i te oranga tangata.
Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.
We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work.
Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.
The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
More information available here on Our strategy | Huakina Te Rā
Here is where you can find more about ACC and the work we do.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Rā Kati | Applications close
Applications will close'at 11.55pm Sunday 26 January 2025'and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.