Senior Complaints Assessor | Āteha Matua o ngā Take Amuamu

• Join a skilled and passionate team
• Experience with Māori & Pacific people required
• Full-time, permanent role
• Based in Auckland or Wellington

Ko wai tātou | Who we are

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

The core work of our Assessment Team is receiving and managing complaints through to resolution, with this role having a primary focus on complaints associated with Māori and Pacific people in Aotearoa New Zealand, and working closely with the Director Māori | Kaitohu Mataumua Māori to promote and protect the rights of Māori and Pacific people. This role may also have the opportunity to assess complaints from the wider community on different subject matters.

This position is a senior member of the team, progressing complex complaint files and drafting sound, high-quality correspondence; as well as engaging with key stakeholders and members of the public to provide information and foster understanding of the Commissioner's role. The Senior Complaints Assessors assist the Team Leaders in mentoring and growing the skills of the junior members of the team.

• Excellent writing skills
• The ability to communicate with people from a wide cross-section of the community
• Experience of reviewing and/or mentoring others
• A calm and professional approach with a sensitive manner
• Resilience to difficult subject matter
• Proven ability to identify and solve problems
• Enthusiasm for, and a genuine interest in, the health and disability sector
• A relevant tertiary qualification, with law, health or disability an advantage
• At least four years relevant work experience. This is an opportunity for your mahi to contribute to improving the experiences of whānau receiving health and disability services., Apply now if you're ready to make a difference
• Competency in Te Reo is desirable.

To download the Senior Complaints Assessor position description please click here
or follow the link below (copy and paste in the web browser).

https://hdc.elmotalent.co.nz/uploads/hdc/files/SCA%20PD%20Māori%20and%20Pacific%20People%202024.pdf

All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.

E-mail enquiries to recruitment@hdc.org.nz

Applications for this role close 22 November 2024.

Please note: Applications may close early as we will be interviewing suitable candidates as they apply. Don't wait until the closing date to submit your application.