Job Description
Mō tēnei tūranga mahi | About this role
- Opportunity to join our newly created Safety Camera System (SCS) team
- Permanent full-time role based in Wellington | 21 January 2025 Start
- Flexible working, 5 weeks annual leave + career development
Te Whiwhinga mahi | The opportunity
We have an exciting opportunity to join our brand-new Waka Kotahi Safety Camera System team as a Senior Enforcement Officer.
In this role you will make complex decisions and resolve disputes in relation to the Safety Camera System activities delivered within the Te Mahau (Customer and Services) business group. This includes managing and supporting senior enforcement activities such as robust decision making in relation to exemptions, escalations, disputes, Ministry of Justice (MOJ) related concerns.
You will support customers with complex safety camera queries over the phone and via email and ensure a seamless customer experience. The role will require you to obtain and maintain an Enforcement Officer warrant.
View the Position Description here.
Hours
The team operates Monday to Friday with rotating shifts between 7.55am - 6pm.
Training
You'll need to be available full time between 8am - 4.30pm, for 4 weeks training starting on Tuesday 21 January 2025.
Ko koe tēnei | About you
To be successful in this role, you will bring:
- Sound judgement and robust risk-based decision-making and problem-solving skills.
- Proven experience in resolving conflict, escalations and disputes.
- Ability to gather and analyse information from a diverse set of sources to understand a problem.
- Experience in building and fostering strong relationships with key stakeholders.
- Attention to detail and excellent communication skills.
- Ability to work autonomously and seek guidance where needed.
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Ko wai mātou | About us
At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.
The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.
Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.
Don't delay your application as we are shortlisting and meeting applicants as they come in. Please note we may withdraw the advertising at any time.
For further information, email: careers@nzta.govt.nz
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.