Senior Enforcement Officer

Mō tēnei tūranga mahi | About this role

• Opportunity to join our newly created Safety Camera System (SCS) team
• 70,000 salary + KS
• Flexible working, 5 weeks annual leave
• Thursday 5th June 2025 Start | Hamilton location

Te Whiwhinga mahi | The opportunity''
We have an exciting opportunity to join our brand-new NZ Transport Agency Waka Kotahi Safety Camera System team as a Senior Enforcement Officer in Hamilton.

In this role you will make complex decisions and resolve disputes in relation to the Safety Camera System activities delivered within the Te Mahau (Customer and Services) business group. This includes managing and supporting senior enforcement activities such as robust decision making in relation to exemptions, escalations, disputes, Ministry of Justice (MOJ) related concerns.

You will support customers with complex safety camera queries over the phone and via email and ensure a seamless customer experience.

The role will require you to obtain and maintain an Enforcement Officer warrant.

Hours
The team operates Monday to Friday with rotating shifts between 7.55am - 6pm. Full time, 40 hours per week.

Training
You'll need to be available full time between 8am - 4.30pm, for 4 weeks training starting on Thursday 5th June 2025.

You can find out more about the role in the position description here

Ko koe tēnei | About you
To be successful in this role, you will bring:

• Sound judgement and robust risk-based decision-making and problem-solving skills.
• Proven experience in resolving conflict, escalations and disputes.
• Ability to gather and analyse information from a diverse set of sources to understand a problem.
• Experience in building and fostering strong relationships with key stakeholders.
• Attention to detail and excellent communication skills.
• Ability to work autonomously and seek guidance where needed.
• You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.

Don't delay your application as we are shortlisting and meeting applicants as they come in. Please note we may withdraw the advertising at any time.
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Mō mātou |About Us
The purpose of the Customer and Services group is to:

• Deliver great transactional products and services through operational excellence and a customer focus.
  
  
• Support the effective operation of the land transport system by making transactional and back end services simple, easy to use and effective for the user.
  
  
• Continue to improve the experience of people who interact with NZTA Waka Kotahi and our services and products by driving efforts to assess and elevate areas where the customer experience can be optimised to make customer interactions consistent, simple, and positive experiences. Group and team purpose

• Develop a service and back-end delivery capability to support effective and efficient operation of new and emerging functions for NZTA Waka Kotahi including licensing, Emissions Reduction Plan incentive schemes, National Ticketing, and Safety Camera Systems and ticketing.

• Create our customer and services strategy with others to deliver an integrated customer and user experience informed by understanding our customer requirements to advise the business on how we can strengthen our focus in this area.

This role is also part of the Safety Camera System, which is responsible for operating a network of safety cameras that encourages road users to abide by road rules (such as speed limits) and contribute towards a reduction in deaths and serious injuries on New Zealand roads in line with Road to Zero, Aotearoa New Zealand's Road Safety strategy. The system covers activities across education, engagement and enforcement that are delivered through multiple Waka Kotahi business groups working together under the direction of the Senior Manager, Safety Camera System.

Ka whiwhi koe i te aha | What you will get in return

• Competitive salary and benefits package
• Hybrid working arrangements

• Along with our other'benefits'we also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.

Ready to take the next step in your career? We'd love to hear from you. Apply today to make a difference with worthwhile and meaningful work that will impact the future.

Me pēhea te tuku tono | How to apply:
Please click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga | Applications close:
14 April 2025

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.