Senior Experience Designer

H2R Technology is currently on the lookout for aSenior Experience Designer to join an established project team in the Private sector.

The Senior Experience Designer will play a key part leading and co-designing the targeted future state service experience of there new Scheme with a focus on the end to end management experience. You will drive the service design and co-design process for the project as you design and validate a targeted future state experience that is desirable, viable and feasible and can be operationalized.

• The Senior Experience Designer will apply the appropriate design methodology to the problem/task at hand, and co-design with technology, business and users/customers on the desired future state.
• The Senior Experience Designer will work with the project team to plan and lead discovery and research activities to compile insights that inform the future state design for the end-to-end service sceme.
• The Senior Experience Designer will work with the project team to further unpack these insights and use them to design a desired future state service experience for the end-to-end management experience in the event of a failure.
• The Senior Experience designer will create high quality design artefacts that supports that work. This could potentially include
  • Design Principles
  • Persona Development
  • Journey Mapping
  • Service Blueprints/Roadmaps
  • Options analysis of desired solutions