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Senior Experience Designer

  • Wellington
  • Contract/temp
  • Information Technology
  • Posted 105 days ago

Job Description

H2R Technology is currently on the lookout for aSenior Experience Designer to join an established project team in the Private sector.

The Senior Experience Designer will play a key part leading and co-designing the targeted future state service experience of there new Scheme with a focus on the end to end management experience. You will drive the service design and co-design process for the project as you design and validate a targeted future state experience that is desirable, viable and feasible and can be operationalized.

  • The Senior Experience Designer will apply the appropriate design methodology to the problem/task at hand, and co-design with technology, business and users/customers on the desired future state.
  • The Senior Experience Designer will work with the project team to plan and lead discovery and research activities to compile insights that inform the future state design for the end-to-end service sceme.
  • The Senior Experience Designer will work with the project team to further unpack these insights and use them to design a desired future state service experience for the end-to-end management experience in the event of a failure.
  • The Senior Experience designer will create high quality design artefacts that supports that work. This could potentially include
    • Design Principles
    • Persona Development
    • Journey Mapping
    • Service Blueprints/Roadmaps
    • Options analysis of desired solutions