Senior Housing Support Manager - Napier

Mō tēnei tūranga mahi | About this role

• Are you experienced working with complex, often vulnerable customers?
• If you have solid networks across agencies and the community, we want to hear from you.
• Full-time Permanent role with an annual salary of $95,227 + 5 weeks' annual leave

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

As Senior Housing Support Manager based in Napier, you will work directly with a portfolio of our customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a wealth of knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.

You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

Ngā pūmanawatanga ōu - What you will bring:

• Specialised skills and experience working with customers who may have challenging housing and related wellbeing needs
• Extensive experience building and enriching customer relationships, with strong empathetic skills to connect with customers with a range of needs. Highly developed customer engagement skills to engage with hard to engage customers.
• Extensive experience in deescalating highly emotional situations and conversations.
• Strong observational and analytical skills that can be applied to practical situations, without applying bias to those observations.
• Ability to problem solve and understand the reasons behind customer issues to identify rootcause. 
• Demonstrated experience in managing complex caseloads.
• Strong organisational, planning and time management skills to prioritise portfolio needs.
• Ability to mentor and coach peers to fulfil their potential. 

As these roles require travelling around the local region, a current New Zealand driver's licence is required.

Nōu te rourou - What's in it for you?  

• Competitive salary
• 5 weeks annual leave
• Plus Kiwi saver on top of salary
• Insurance benefits, including medical, income protection and trauma/life.
• Flexible working arrangements
• Career development and study opportunities

These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.  

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.

If you have any questions, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz

Applications close at 11.59pm on Friday 13 September 2024.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.