Service Delivery Manager - Timaru

Mō tēnei tūranga mahi | About this role

Service Delivery Manager - Timaru

Kōrero mō te tūranga - About the role

We are looking for a Service Delivery Manager to join our South Canterbury team based in Timaru.  In this role your focus will be on ensuring all products and services “first and last mile” are delivered & picked up, in a manner that meets our service standards and our customers' expectations.

What this really means is that you'll be responsible for leading and managing teams of processing staff, as well as front line service delivery staff including Delivery Agents, Couriers and our Rural Delivery Contractors.

This is a challenging and exciting role, no two days are ever the same, and you'll be involved in any or all of these things, from

• Regular check-ins with your team
• Managing team performance and site safety
• Building internal culture and relationships
• Using your super IT and Excel skills to provide reporting / analysis
• Managing rosters and budgets
• Recruiting and onboarding new teams
• Being a key point of contact for our customers and dealing with any escalations - the variety is huge! 

Reporting to our Area Service Delivery Manager - Oamaru, this role operates Monday to Friday ideally from 4.00 am to 12.00 pm, however this role needs someone a who is flexible to work a combination of hours including early mornings or late afternoons, as the role requires this to ensure visibility across your teams and their shifts.  

This is an opportunity for a dynamic, commercially savvy & people focused team leader, to really make their mark.

Mōu - About you

You'll be an experienced people leader, with proven experience in developing positive teams, along with the ability to multitask and keep many balls in the air all at once.

You'll combine this with

• Leadership style that drives a high performing, customer-centric & thriving team culture
• Customer service and relationship management skills
• Strong commercial acumen, including budgets, financials and analytical skills
• The ability to communicate with people at all levels of the organisation, including presenting to group
• Being tech savvy - you'll be comfortable using MS Office including Outlook, Teams and Excel in particular

Experience of managing relationships within a contractor environment will stand you in good stead, along with a solid understanding of the logistics industry.

Mō te Tukurau Aotearoa - About NZ Post

NZ Post is an iconic organisation with a rich history and bright future.  We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.  It's an exciting time to join.

He Aha Te Pai - What you'll love about us! 

Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

Bring your passion for leading great teams to the team at NZ Post.   If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195

Applications for this position close on Wednesday, 29 January 2025

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. 

If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged). 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.