Service Delivery Specialist

• Long term fixed term salaried opportunity until 30 June 2026
• Auckland CBD location – close to public transport options
• Hybrid working available (2-3 days in the office)
• Engaged and committed team with excellent training and growth opportunities

About the Role

As a Service Delivery Specialist, you’ll play a key role in coordinating site installations and services in a project delivery capacity.

Working closely with internal teams and external vendor partners, you’ll ensure installations stay on track, on time and on budget. Your ability to manage schedules, track milestones, and document key deliverables will help create a seamless customer experience ensuring a successful end to end journey.

Key Responsibilities and Experience Required:

• Approximately 2+ years of experience in service provisioning, project coordination within a telecommunication or networking environment will be preferred.
• Sound understanding of ICT technologies, such as Firewalls, switching and WIFI.
• Ability to coordinate site installation schedules, track milestones, and update timelines to ensure project goals stay on target.
• A passion for supporting customers through complex changes
• Ability to collaborate with team members to identify, communicate, and mitigate process roadblocks. What you will need to be successful
• Ability to work independently, making decisions with minimal managerial oversight.
• Strong understanding of service delivery, and familiarity with Salesforce or similar, Jira and Confluence.
• Knowledge of the telecommunications sector is advantageous; commitment to support the education sector is essential

The preferred candidate will have the following attributes:

• Dependable and detail-oriented, with strong interpersonal skills to engage confidently with all levels of internal staff and key external stakeholders (including customer, schools, partners and suppliers).
• Bring a high level of integrity, a sense of urgency, and a proactive approach to achieving installation outcomes.
• Outstanding organisational skills, enabling effective management of multiple installations simultaneously.
• A clear communicator that’s able to adjust your communication style dependent on your audience
• Skilled in meeting deadlines without compromising on quality, maintaining meticulous attention to detail in a dynamic, fast-paced environment

All applicants must be currently based in Auckland with full NZ working rights (NZ Citizen/Permanent Resident)