Support Officer

• Important role providing support in refugee status decision making processes
• Make a difference with Immigration New Zealand
• Salary range - $55,624 - $65,829 | Auckland CBD based
• Two permanent full-time positions available

The Refugee and Migrant Services branch and sits within the Immigration Branch.  The Refugee Status Unit is responsible for deciding claims for Refugee and Protection Status in New Zealand.

An opportunity exists for a motivated Support Officer in the Refugee Status Unit with the Refugee and Migrant Services Branch of Immigration New Zealand. As Support Officer you will contribute to the operations of the Unit by:
 

• Data entry e.g. for confirmation of claim forms
• Managing information systems: recording, storing and retrieving information in written and electronic formats 
• Being the public face of the unit – assisting claimants and their lawyers and responding to inquiries from the public 
• Processing invoices 
• General administration duties

In return we offer: 

• A busy and varied role
• An inclusive and supportive team delivering important outcomes within the Immigration system
• Convenient central city location

Skills and Experience Required
 

We are keen to hear from you if you have:

• Excellent communication skills including sound written skills
• An ability to communicate and deal with the public 
• Ability to quickly assimilate new information and areas of work
• Data entry skills
• Attention to detail
• Ability to multitask and manage a range of support functions
• Working without supervision managing and organising fluctuating workloads in sometimes stressful situations
• Good appreciation of quality service delivery and excellent organising ability
• Ability to deliver in strict timeframes

For your application to be considered you must be a New Zealand citizen or have New Zealand permanent Resident.
 

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/15975 if you have any further questions.

Applications close on Wednesday 16th October 2024 at 11.59pm.