Team Lead, End User Services

Bring along your extensive knowledge and experience in providing high quality modern workspace and Service Desk support.

Te tūranga - The role and your impact
'The Team Leader End User Services leads the End User Services Engineering practice, the Service Desk team and the Application Specialist practice who are collectively responsible for the administration, configuration, and support of modern workplace for the Bank'

i.e. The Microsoft 365 platform, Sharepoint Online, Meeting Room Technology, Teams telephony, Atlassian suite (JSM, Jira and confluence), all User devices i.e. laptops, iPads etc, and Vendor management. Fourteen People in all.

As Team Lead - End User Services you will:

• Play a crucial role in the Digital Transformation at the Central Bank
• End User Services Engineering practice, the Service Desk team and the Application Specialist practice 5 weeks annual leave
• Technologies - The Microsoft 365 platform, SharePoint Online, Meeting Room Technology, Teams telephony, Atlassian suite (JSM, Jira and confluence), all User devices i.e. laptops, iPads etc, and Vendor management. Fourteen People in all.
• Skip level Management position

Ō pūkenga - About you'
To be successful you will ideally have:

• 8 years in technical leadership role in delivering modern workplace and Service Desk functions - this is not a role for first time Leaders.
• Strong academic qualifications in technology i.e. a Computer Science or Engineering Degree
• 15 years' experience delivering Microsoft technologies
• Experience across a number of the following:
• The Microsoft 365 platform
• SharePoint Online
• Teams telephony
• Atlassian suite (JSM, Jira and confluence)
• Managing over User devices for 500+ User
• Meeting room Technology
• Strong influencing, communication and stakeholder management skills.
• Proven experience in leading, building, developing and enabling high performing, collaborative, inclusive and diverse teams and fostering a strong organisational culture.
• Sound judgement and the ability to think holistically across a broad range of technical, systems, leadership and people issues.

The anticipated appointment range for this role is $179 547.84 to $ 194 510.16 (actual salary will be dependent on your skills and experience).

Ko wai matou - Who we are
We're kaitiaki (guardians) of New Zealand's financial ecosystem - enabling economic wellbeing and prosperity for all New Zealanders. We do this by providing money and cash, helping to keep prices stable and people in work, maintaining safe banking and underpinning the financial system that allows New Zealand to spend, save, insure and do business.

We do all we can to support, a sustainable, productive and efficient economy built on integrity, innovation and inclusion. We're building diversity and inclusion into everything we do. Our differences seed our innovation and help us deliver our best work - reflective of the needs of society. We welcome and value knowledge of Te Ao Māori, Te Tiriti and Tikanga.

Ngā painga - What we can offer you
The Reserve Bank - Te Pūtea Matua has so much to offer. From flexible working to an inclusive and positive workplace culture, our benefits include additional leave options, a wellness package, working-from-home equipment subsidy, generous parental leave provisions, learning and development opportunities, and access to numerous social, networking and sporting activities.

Find more information about our benefits here: www.rbnz.govt.nz/careers/our-benefits

Come join us if you want to make an impact

Working at the Reserve Bank - Te Pūtea Matua is about more than a job. Here you'll have a career, a community, and an opportunity to make a positive impact on the lives of others.

Bring your talent, curiosity and expertise and we'll help you do the rest. You'll be part of one of the world's most trusted and respected central banks. We'll invest in you. And with you, we're investing in New Zealand.

Kōrero tāpiri - Additional information
We welcome all people and we want everyone to be able to equitably participate in our recruitment process. Get in touch with us if there are any barriers to you applying, or if you have access needs and require support or adjustments: email recruitment@rbnz.govt.nz.

Me pēhea te tuku tono - Interested?'
To find out more please review the position description here. For queries about the role please email recruitment@rbnz.govt.nz.

If the sound of this role has sparked your interest, please apply online by 27 October 2024. Please include a cover letter with your application.