Team Lead People and Culture Support

Mō tēnei tūranga mahi | About this role

• Are you an experienced leader with a passion for HR and customer service?
• Salary range between $92,450 - $116,985 depending on skills and experience.
• Permanent role, flexible location.

Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa

The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature across Aotearoa. When nature thrives, we all thrive.

Our People and Culture story... The P&C group is embarking on an exciting transformational journey, driving a new strategic direction and ways of working and fostering collaboration both within P&C and throughout the organisation.

As part of our digital transformation, we are also launching a new Human Resources Information System (HRIS) that will deliver a fundamental change in the way People and Culture services are delivered, streamlining and improving our systems for a more efficient future.

He angitūtanga | About the role

We are looking for a dynamic and experienced leader to guide a team and drive outstanding service delivery. In this role, you will manage a team responsible for handling level one people and culture support request including enquiries from our people and leaders, processing tasks, and effectively triaging and directing service requests to the appropriate teams.

This newly created role will lead our People & Culture Support team, designed to streamline access to P&C services for the DOC whānau and ensure a smooth and positive employee experience throughout their journey. Your team will serve as the primary point of contact for service requests, addressing enquiries and helping our people navigate self-service tools for a more efficient, responsive service. Additionally, you will oversee various transactional processes to improve both speed and quality.

Ngā pūkenga me ngā wheako | Skills and experience

You will be results-oriented, combining technical expertise with strong leadership skills to consistently deliver excellent service solutions. Our People & Culture team is embarking on an exciting journey, making this a great chance to make a significant impact!

If you have the following skills and experience, we are keen to hear from you:

• Proven ability to lead a high-performing team, fostering a collaborative and inclusive team culture.
• Strong understanding of current HR best practices and employment legislation.
• Experienced with successfully introducing new systems and processes and embedding their use. Experience with HRIS systems and digital workflows, such as Service Now, is highly beneficial.
• A strong interest in customer and user experience to support the design and implementation of our new service model.
• Knowledge of the Māori Crown relationship, with a commitment to ensuring co-design with Māori when required.
• Excellent written and oral communication skills, with the ability to engage and collaborate with a wide range of stakeholders.
• Strong decision-making skills, with the ability to review complex information and deliver solutions.

Ngā āhuatanga kei a mātou | What's in it for you?

DOC places importance on developing a culture where everyone can participate, thrive, and grow.  We're working towards being an organisation that is diverse, equitable and inclusive by default.  You can learn more about what we offer here.

Tono ināianei | Apply now

Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Te Papa Atawhai. Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted.

If you require any accommodations or adjustments throughout the recruitment process, please do let us know.

The salary range for this position is $92,450 - $116,985 with the starting salary of the successful applicant being based on their relevant skills and experience.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role. 

Rā katinga | Applications close at 11:59 pm on Monday, 24 February 2025.

Me he pātai anō | For further enquiries, contact Aleena Antony at aantony@doc.govt.nz.

Taupānga | Job reference: DOC/1841928