Job Description
- Auckland CBD based
- Senior Technical Leader of End User Services Engineering Practice
- Excellent salary package available
Due to recent business structure changes, a rare opportunity has presented for an experienced technical support leader to join a progressive financial services business based in Auckland’s CBD.
Reporting into the senior leadership team you will provide an exceptional level of technical leadership capabilities with a core focus on modern workplace optimisation management.
The preferred candidate will have the following skills and experience:
- Proven experience (8+ years) leading a team of technical end user support, application engineers and service desk engineers.
- Experience working within a modern enterprise environment at within a large scale corporate environment.
- Strong technical leadership skills with the ability to lead from the front with maturity.
- Proven recent experience managing a large team of End User Engineers who are responsible for M365 platforms, SharePoint Online, Meeting room telephony, team telephony, Atlassian suite and all user devices.
- Ability to lead and motivate team members in a variety of locations.
- Experience leading and managing End User Services teams including Service Desk.
- Proven experience leading, influencing, and building credibility across a range of internal stakeholders.
- Specific knowledge and skill to run IT Incident and problem management processes with a deep understanding of modern workplace environments preferred.
- Skilled in developing performance reporting in relation to End User Services.
- Excellent influencing, communication and stakeholder management skills.
- Experience leading, building, developing and enabling high performing collaborative teams.
This is a permanent career opportunity with an excellent salary package available.
All candidates must be based in Auckland with full NZ working rights (NZ Citizen or Permanent Residents).
For a confidential conversation please contact Maree Hayes@h2r.co.nz