Technical Officers Auckland Housing Processing Hub - Ellerslie

• Ministry of Social Development (MSD)
• 📍 Ellerslie-based Housing Processing Team

💼 Permanent, full-time (37.55 hours per week)
💰 Starting Salary: $60,707 with annual progression
🌟 Your opportunity to make a positive impact
🚀 Growth opportunities in a supportive team
🎓 Comprehensive induction training plan with ongoing professional support

We have a unique role supporting New Zealanders that touches the lives of most people at some point in their life's journey. We are proud to play an important role in people's lives every day.

Every action you take in this role will make a real difference. Simply put, people count on us.

What you'll be doing | He aha tāu e mahi ana

Our Auckland Housing Processing Hub provides essential support services to our frontline staff and clients. As a Processing Officer, you will:

• Assess and process client information to determine eligibility for housing assistance.
• Collaborate with Housing Case Managers, clients, and key stakeholders such as Kāinga Ora, the Ministry of Housing and Urban Development, and community housing providers.
• Analyse, calculate, and process Income Related Rents with precision, ensuring accuracy in identifying and processing refunds or overpayments.
• Communicate proactively with clients through outbound phone calls to gather necessary information and keep them informed about outcomes and available entitlements.
• Contribute to creating positive outcomes by assisting clients in transitioning to sustainable and suitable housing.

• Strong numeracy, problem-solving, and logical reasoning skills, paired with empathy and excellent conversational abilities for client interactions.
• Ability to quickly learn and manage complex information effectively.
• Professionalism, energy, and a focus on delivering positive client outcomes.
• A success-driven attitude with a commitment to accuracy and team collaboration.
• Confidence working with financial data and maintaining high attention to detail.
• Flexibility and adaptability to change, with a desire to learn and grow in your role.
• You are confident working with financial information and maintain a high degree of accuracy when inputting data into computer systems.
• You demonstrate a compassionate and empathetic manner, ensuring positive and supportive interactions with clients over the phone

By joining MSD, you'll enjoy:

• Annual pay progression.
• Vision care subsidy for eye tests, glasses, and contact lenses.
• Accident insurance coverage for MSD staff.
• Capability development framework to support your career growth.
• Staff discount on Southern Cross Health Insurance.
• Comprehensive wellbeing support, including the Employee Assistance Programme (EAP).

This is an Ellerslie office-based role. You'll work 37.55 hours, 5 days per week on rostered shifts:

• Monday to Friday: Between 6:55 am and 10:00 pm.
• Saturday: Between 7:55 am and 6:00 pm, only for occasional overtime as needed.

💡 Flexible working arrangements may be considered following a thorough training period.

How to Apply | He aha e whai ake nei

Click the "Apply" link to submit your updated CV. A cover letter is not required, but you will be prompted to answer these questions in the application form:

1. What are your key strengths and skills, and how will you apply them to this role?
2. How do you ensure a positive customer/client experience every time?

Key Dates:

• Applications close: Midnight, Wednesday 4 December
• Video assessments begin: Thursday 28 November
• Interviews planned: From Monday 9 December
• Reference checks completed by: Wednesday 18 December
• Offers made by: Wednesday 15 January 2025
• Start date: Tuesday 28 January 2025

⏰ Tip: Submit your application early, as we will shortlist continuously. Ensure your CV is updated and take the time to answer the application questions thoroughly.

To be considered, you must be a New Zealand or Australian Citizen or Permanent Resident at the time of application.

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/service-delivery/centralised-services/technical-officer-housing.pdf

Salary range: $60,707.00 - $72,990.00

Starting salaries depend on skills, experience, and other relevant factors. A reasonable entry point is $67,707 per anuum.